Important Updates on the Surface Hub Windows 10 Team 2020 Update
Published Feb 08 2021 08:53 AM 10.3K Views

Today, we wanted to share some important information on the progress of the Windows 10 Team 2020 Update which started to roll out on October 27, 2020.


First, we would like to thank all the customers who have taken advantage of the opportunity to update their Surface Hub 2S devices using either Windows Update or Windows Update for Business, and more importantly, we would like to thank them for the valuable feedback they have provided on the update process.


To date, we have 70% of all eligible devices in the Phase 1 and 2 regions updated. While the majority of these devices were updated successfully, we have received feedback from a small number of customers who have encountered post-install issues. To ensure that we deliver an update experience of the highest quality, we have taken two important actions:

  • We have created a summary of the current list of known issues, solutions and remediations for transparency and to assist your team in diagnosing and resolving issues.
  • Phase 1 and 2 were released per the schedule below and continue to be live. Phase 3 and 4 are scheduled to be available in late February 2021. 





October 2020

NZ, Australia, Canada, Belgium, Mexico


November 2020

UK, Japan, Switzerland, Italy


Late February 2021

US, Germany


Late February 2021



Customers in all regions can continue to update their Surface Hub 2S devices using Windows Update for Business or using the Bare Metal Recovery image. For specific instructions on using Windows Update for Business to manage updating your devices, please refer to the Surface Hub Admin Guide. We recommend reviewing the known issues list as part of building your update plan.


We know that most of our customers require the Windows 10 Team 2020 Update for their 1st-generation Surface Hubs (55” and 84”) to fully update their entire fleet of devices. We continue to make progress on finalizing this release and will share more details as they become available.


Keeping customers secure is our priority. Surface Hub was built with security at the forefront and we will be actively monitoring new threats for applicability on Surface Hub. For customers who are in a state of transition between Windows 10 Team Edition version 1703 and 20H2, we will ensure those customers remain secure by extending support for Windows 10 Team Edition version 1703 through March 16, 2021.


We are committed to delivering the best quality update experience across all Surface Hub devices and to provide transparency on changes to our currently published plan as required. To that end, we will provide another update on December 18, 2020, available here



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‎Feb 08 2021 08:55 AM
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