Surface Hub Windows 10 Team 2020 Update – Hub v1 status

Published 03-05-2021 10:19 AM 2,653 Views

Editor's note: This blog post was first published February 24 , 2021 and updated with new information March 5 and March 10.


As announced February 24, the team began delivering the Windows 10 Team 2020 Update to first-generation Surface Hub 55” and 84” devices. We will continue to provide the Windows 10 Team 2020 Update to all first-generation Surface Hub devices as a staged rollout. Using a staged rollout allows our engineers to investigate issues as they arise and ensure the highest quality update experience.


In response to recent customer feedback, we throttled the March 2 rollout to investigate an issue listed in the known issues list. We also released a fix (KB5000749) as a prerequisite to receive the Windows 10 Team 2020 Update. This update repairs a condition that might result in an unbootable state when you upgrade Surface Hub devices to Windows 10 Team 2020 Update.


summarized rollout timeline is here:


Date Action Regions
February 24

Surface Hub v1 with full telemetry enabled.

Australia, New Zealand, Japan, Canada, Mexico, Belgium, Italy, Germany, the Netherlands, Switzerland, and UK.

March 2

Surface Hub v1 with full telemetry enabled.

All regions except U.S.

March 9

Throttled rollout to Surface Hub v1 devices:

U.S. only
March 15

Throttled rollout to all Surface Hub v1 devices:

  • KB5000749 installed.
  • Includes devices without full telemetry enabled.
March 15 All Surface Hub v1 devices through Windows Update for Business. Worldwide 


We will continue to provide updates as the rollout continues. If you would like to start your Surface Hub v1 feature update before it is offered via Windows Update, we encourage you to use the Surface Hub Recovery Tool. Instructions are provided below.


Note: If the Windows 10 Team 2020 Update does not appear in the list of available Windows Updates, you can temporarily turn on full telemetry (aka Windows diagnostics). After enabling full telemetry and restarting the device, it may take 24 hours or more before the update appears. To check, open the Settings app from the Start menu, login with an administrator account, and select Updates & Security > Check for updates.


Updating via Surface Hub Recovery Tool

As an alternative to Windows Update, all first-generation Surface Hub devices can be updated from Windows 10 Team, version 1703 (RS2) to the new Windows 10 Team 2020 Update with the Surface Hub Recovery Tool (SHRT) available for download (select SurfaceHub_Recovery_v2.7.139.0.msi). When you run the SHRT tool, you will be prompted to select the 2020 Update image - aka 20H2 - as shown in the following screenshot:




For more information about using the SHRT tool including step-by-step instructions, refer to Using the Surface Hub Recovery Tool.



Super Contributor

@Yoav Barzilay, I hope it does finally roll out and I hope it becomes available for our devices.

Super Contributor

@Yoav Barzilay, I got one to update so far to see how it went before I roll it out. I even got the new Edge installed. I did have an issue in that I checked for updates and there were some but it erred and rolled back those updates but still on the new version.

Super Contributor

@Yoav Barzilay, I'm still having difficulty running other updates after updating the Surface Hub to the latest Windows 10 Team.  MicrosoftTeams-image.jpg

New Contributor

All 5 of our early version Surface Hub v1 took an update on 3/31 and all cannot join teams meetings now.  It’s just a circle showing that it is trying to join forever.


I believe they all picked up 20H2 in mid March and were working fine with hosting and joining meetings.


we did cloud recovery on one to 20h2 and it still exhibits the same problems.



Occasional Visitor

Hi @Yoav Barzilay,

none of our V1 and V2 devices have received the 2020 update yet. Latest OS build is 10.0.15063.2679
When I´m checking for updates on the device, there`s no Update available. (Your device is up to date)
Full Telemetry is on, we do not use WSUS.

Do you have an idea what we can do? I`m afraid to reinstall over 50 devices worldwide with the recovery tool. :)

thanks in advance

Version history
Last update:
‎Mar 10 2021 05:47 PM
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