Surface Hub Windows 10 Team 2020 Update – Hub v1 status

Published Mar 05 2021 10:19 AM 5,483 Views
Microsoft

Editor's note: This blog post was first published February 24 , 2021 and updated with new information March 5 and March 10.

 

As announced February 24, the team began delivering the Windows 10 Team 2020 Update to first-generation Surface Hub 55” and 84” devices. We will continue to provide the Windows 10 Team 2020 Update to all first-generation Surface Hub devices as a staged rollout. Using a staged rollout allows our engineers to investigate issues as they arise and ensure the highest quality update experience.

 

In response to recent customer feedback, we throttled the March 2 rollout to investigate an issue listed in the known issues list. We also released a fix (KB5000749) as a prerequisite to receive the Windows 10 Team 2020 Update. This update repairs a condition that might result in an unbootable state when you upgrade Surface Hub devices to Windows 10 Team 2020 Update.

 

summarized rollout timeline is here:

 

Date Action Regions
February 24

Surface Hub v1 with full telemetry enabled.

Australia, New Zealand, Japan, Canada, Mexico, Belgium, Italy, Germany, the Netherlands, Switzerland, and UK.

March 2

Surface Hub v1 with full telemetry enabled.

All regions except U.S.

March 9

Throttled rollout to Surface Hub v1 devices:

U.S. only
March 15

Throttled rollout to all Surface Hub v1 devices:

  • KB5000749 installed.
  • Includes devices without full telemetry enabled.
Worldwide
March 15 All Surface Hub v1 devices through Windows Update for Business. Worldwide 

 

We will continue to provide updates as the rollout continues. If you would like to start your Surface Hub v1 feature update before it is offered via Windows Update, we encourage you to use the Surface Hub Recovery Tool. Instructions are provided below.

 

Note: If the Windows 10 Team 2020 Update does not appear in the list of available Windows Updates, you can temporarily turn on full telemetry (aka Windows diagnostics). After enabling full telemetry and restarting the device, it may take 24 hours or more before the update appears. To check, open the Settings app from the Start menu, login with an administrator account, and select Updates & Security > Check for updates.

 

Updating via Surface Hub Recovery Tool

As an alternative to Windows Update, all first-generation Surface Hub devices can be updated from Windows 10 Team, version 1703 (RS2) to the new Windows 10 Team 2020 Update with the Surface Hub Recovery Tool (SHRT) available for download (select SurfaceHub_Recovery_v2.7.139.0.msi). When you run the SHRT tool, you will be prompted to select the 2020 Update image - aka 20H2 - as shown in the following screenshot:

 

shrt-select-image.png

 

For more information about using the SHRT tool including step-by-step instructions, refer to Using the Surface Hub Recovery Tool.

 

 

18 Comments
Super Contributor

@Yoav Barzilay, I hope it does finally roll out and I hope it becomes available for our devices.

Super Contributor

@Yoav Barzilay, I got one to update so far to see how it went before I roll it out. I even got the new Edge installed. I did have an issue in that I checked for updates and there were some but it erred and rolled back those updates but still on the new version.

Super Contributor

@Yoav Barzilay, I'm still having difficulty running other updates after updating the Surface Hub to the latest Windows 10 Team.  MicrosoftTeams-image.jpg

New Contributor

All 5 of our early version Surface Hub v1 took an update on 3/31 and all cannot join teams meetings now.  It’s just a circle showing that it is trying to join forever.

 

I believe they all picked up 20H2 in mid March and were working fine with hosting and joining meetings.

 

we did cloud recovery on one to 20h2 and it still exhibits the same problems.

 

 

Hi @Yoav Barzilay,

none of our V1 and V2 devices have received the 2020 update yet. Latest OS build is 10.0.15063.2679
When I´m checking for updates on the device, there`s no Update available. (Your device is up to date)
Full Telemetry is on, we do not use WSUS.

Do you have an idea what we can do? I`m afraid to reinstall over 50 devices worldwide with the recovery tool. :)

thanks in advance
Jens



New Contributor

I can confirm the recovery tool worked a treat! I also deployed the new Edge provisioning package. Very happy with how my Surface Hub v1 is working now :)

Occasional Visitor

Hi Jermey

Is this surface hub recovery tool is still available?

I tried to download it but it seems like it has been taken off!

Any idea, where to get surface hub recovery tool now?

thanks,

G2

 

 

Super Contributor

20H2 is starting to hit our devices.  We're at about 80% upgraded.  We've also used the SHRT tool to upgrade with success.


Question:  When will the new Edge get pushed and be part of the SHRT image?  I know we can install it today with Intune, but will it eventually be pushed by Microsoft at some point?

Super Contributor

Is it just me or is the Windows Store now missing from the Windows 10 Team after the update for the Surface Hubs?

Super Contributor

After a few days, I've checked again.  The same devices are still stuck at 1703.  Not sure why they won't move to 20H2, maybe there's something similar with them.

Super Contributor

The same devices still haven't updated.  I can tell they're online and healthy because they're checking in to Intune.  Has this rollout been paused again?

Occasional Contributor

@G2Sandhu the link sure is still active. You download the tool and then you let it make the drive image with the drive plugged into your utility PC.

Occasional Contributor

@Jeffrey Allen you get to the store through settings now. No store app.

New Contributor

Half of our Gen1 Surface Hubs won't update to 20H2. Is 20H2 for Gen1 via update for business still ongoing or is it paused?

Super Contributor

You're likely running into this:

 

Known issues: Surface Hub - Surface Hub | Microsoft Docs

 

A small subset of v1 Surface Hub devices are not able to automatically upgrade to the Windows 10 Team 2020 Update.This small subset of v1 Surface Hub devices are in a state that is preventing compatibility with direct upgrade via Windows Update.Manually re-image the device to the Windows 10 Team 2020 Update using the Surface Hub Recovery Tool.

 

We are updating our Surface Hubs that are affected by this using the Surface Hub Recovery Tool.

New Contributor

Hi David

 

Yeah, saw this moments later after posting here. Luckly we operate in Switzerland, so the distances aren't that big to travel around and update the Surface Hubs on-site, imaging having Surface Hubs all over the world without any it stuff on-site. Because the "small subset" are 30% of our Gen1 Surface Hubs...

Super Contributor

We are seeing about 20-25% in our environment.

 

I've been to Zurich a couple times.  Nice town!

New Contributor

Having the exact issue that Rob Ramos reported on Apr 9. All of our Surface Hub V1s that have been upgraded to the new OS never connect to Teams. Initially they were showing the circle that would spin constantly, now it's just a black Teams interface screen. With people returning to our office shortly, we need these operational. Any insight is appreciated.

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‎Mar 10 2021 05:47 PM
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