Whiteboard doesn't work on Surface Hub 3

[AmadeoLandero]

Hi,
 
We have received the OPS for Hub 3, and we have configured it correctly with a Microsoft Teams Room Pro license. However, Whiteboard is not functioning properly. When you access it, it attempts to run but after a minute, it displays "Call ended." The execution isn't working.
 
Is it possible that we are doing something wrong? Everything seems to be in order, and we do not understand the issue.

It works correctly from a call, but it's impossible to execute it from the main menu.

Thanks!

[#2]

Hello @AmadeoLandero,

That doesn't look like a misconfiguration so it's best you open a support ticket here to get assistance.

Thank you,

Cezar

[#3]

@cezarcretu hi we are facing the same issue, during the Teams meeting whiteboard is working but when we open whiteboard directly which is on the dashboard of MTR, its not working.

please help with the solution 

[#4]

@AmadeoLandero 

Same issue on my Surface Hub 3 and Surface Hub 2S (MTR version) too.

Don't know how to fix it

[#5]

I am facing the same issue, has anyone found a solution for this?

[#6]

@AmadeoLandero 

We are facing the same issue.

Maybe it's because the M365 tenant is hosted in Germany...

See Microsoft 365 requirements in Set up and use Microsoft Whiteboard