Whiteboard doesn't work on Surface Hub 3

Question

Hi,&nbsp;We have received the OPS for Hub 3, and we have configured it correctly with a Microsoft Teams Room Pro license. However,&nbsp;Whiteboard&nbsp;is not functioning properly. When you access it, it attempts to run but after a minute, it displays "Call ended." The execution isn't working.&nbsp;Is it possible that we are doing something wrong? Everything seems to be in order, and we do not understand the issue.It works correctly from a call, but it's impossible to execute it from the main menu.Thanks!

cezarcretu · Answer

Hello AmadeoLandero,
&nbsp;
That doesn't look like a misconfiguration so it's best you open a support ticket here to get assistance.
&nbsp;
Thank you,
Cezar

surface519 · Answer

cezarcretu&nbsp;hi we are facing the same issue, during the Teams meeting whiteboard is working but when we open whiteboard directly which is on the dashboard of MTR, its not working.&nbsp;please help with the solution&nbsp;

chiu mickey · Answer

AmadeoLandero&nbsp;&nbsp;Same issue on my Surface Hub 3 and Surface Hub 2S (MTR version) too.Don't know how to fix it

brian_wagener · Answer

I am facing the same issue, has anyone found a solution for this?

uvex82 · Answer

AmadeoLandero&nbsp;&nbsp;We are facing the same issue.Maybe it's because the M365 tenant is hosted in Germany...See Microsoft 365 requirements in Set up and use Microsoft Whiteboard&nbsp;

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Whiteboard doesn't work on Surface Hub 3

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