Forum Discussion
Whiteboard App Ink Beautification
I can't find the ink beautification button for the Whiteboard App on Windows 10, I am not using the app on a surface device, so it may not be in the right section, but I'm hoping somebody can tell me why it's not working or how to get it working.
- Tl;dr: You need a commercial office 365 subscriotion.
On my brand new personal laptop I originally could not see the Ink Beautification option either. This was signed in with my personal profile with no subscriptions. Signing in with my corporate account resolved the issue.I have a Surface Pro 4 and a Surface Pro 6 - both personal devices with Windows 10 that I use for my consulting work but the ink beautification feature is not visible on either device. I am running the latest version of Whiteboard and I have uninstalled it and reinstalled it a couple of times. Super frustrating. Keen for this to work
Jason2220 - see the attached image below
if your WB app in Win10 doesn't work, just re-install or repair it
Jon Calutan yea I can't find that button, I've reinstalled the app twice.
It does look like the app has reinstalled from the cache instead of re-downloading, .. Have you tried updating the app? please check your version ? - its under the About menu option.
19.11125.4599 is the latest version.
If your not on that one try going to store, then ... (see more) and downloads and updates, then click Get Updates.
Good luck and let us know how you get on :cat_face:🏍
- I have the same problem. I have two Windows 10 laptops - one corporate and one personal. I updated both laptops with the latest windows updates and installed the Whiteboard app from the Windows store on both. On my corporate PC the Ink beautification feature is present and works. On my personal laptop the ink beautification feature does not appear. Is there some privacy setting or other setting that it depends on in order to show up?
- In my whiteboard no this button
I digging into this issue so far and realized why Microsoft moderators suggest re-install only.
People from NON-US AREA may have their own keyboard setting, and ink beautification only works from US language setting. Please refer my below screenshots.
You may can see '한' as Korean language input setting, and with this option, ink beautification will not work.
However, select 'ENG' as English keyboard setting and ink beautification works really fine.
If you still have this issue, please try it. Moderators from US area will never know about it.
Juyoung_Chung I changed the keyboard from German to US English, but unfortunately ink beautification still doesn't work. Also after having installed whiteboard again, the symbol for the feature doesn't appear.
Any other idea???
Thanks in advance!
Aschm78 Do you have M365 license for sign in?
To activate this feature, you need to change the keyboad option, sign in with M365 account, and use latest app version (might be start with 20.~).
Do you have time to get remote support? I have free time on this weekend. Please send me an email bodakara@hotmamil.com
- I faced the same problem (couldn't find Ink Beautification) while logged in with personal Gmail. Later on, logged in with school email provided by my university and got the Ink Beautification option
I have your answer!!! I just spoke with the Microsoft team about this. You need the Office 365 subscription to access the feature. If you have it, then shoot I do not know. My issue was I did not have the subscription so once I switched to an account that had it, I was able to use the feature. Hope this helps!
- Same problem for me on Asus Zenbook flip S.
Some users talk about type of account problem, it's not the fix.
I have try with personal account , professional account, local account, office 365 account, nothing work 😕
I have try to reset, reinstall de app, nothing work.
I have try different language, nothing work.
Please Microsoft fix this problem ...- I just read this by clicking on the Coming soon: The New Whiteboard announcement in the app: https://support.microsoft.com/en-us/office/new-whiteboard-experience-and-features-coming-to-you-30d871eb-6983-4876-9624-51b36fcf0bd3
Features that are not immediately coming to the new experience but are planned for 2022:
Copy/paste between boards (shortly after update)
Local document insert (shortly after update)
Ruler (shortly after update)
Bing image search
Offline mode
Ink beautification
Ink smoothing
Insert table
Insert lists
Support for word document insert
Export as PDF
