Resetting Surface Hub 2S

Established Member

   We have lost the local admin password for our Hub 2S.

   The best solution seems to be resetting from a USB stick, but the Hub won't open from it. I press and hold the 'volume down' button (as instructed), but the device doesn't seem to notice and boots as normal.

   Except that it reports two 'PXE' errors along the way. But we don't use PXE.

   Any ideas how to get it to notice that I'm pressing the volume key? Or how to reset the admin password another way?

      Many thanks.

3 Replies


Turn off the device:

  1. While holding down the Volume down button, press the Power button.
  2. Keep holding both buttons until you see the Windows logo.
  3. Release the Power button but continue to hold the Volume until the Install UI begins.


2 and 3 is very important and I missed it quite some times. Another way is to wipe the device from Intune. Did you enrol the device into Intune?

@ppn44 does it work for you?

We have the same problem...


Cheers Torben 

@IntuneGhostHunter  Thank you I was pulling my hair out.