Forum Discussion

Niles Schambers TeamADR's avatar
Niles Schambers TeamADR
Brass Contributor
Dec 07, 2016

Multiple Users With Same Phone Number (inbound and outbound)

We are trying to convert from Vonage for Business to Skype for business.  We have 3 phone users and this is turning into a headache.

 

How do I have 1 company phone number that rings all users and when any user dials out, it uses that same 1 phone number?

 

Each of the above stated users have their own direct extension / direct phone number, yet when they call out it still looks like it is coming from the 1 company phone number. (in Vonage).

 

Can anyone shed some light on what I am missing here with skype?

 

Thank you.

Skype for Business

4 Replies

    • Niles Schambers TeamADR's avatar
      Niles Schambers TeamADR
      Brass Contributor
      Dec 12, 2016

      I did all of the steps involved inside of this article and successfully created and assigned caller Id to users, BUT... it doesn't work...  When I call a cell phone or any other phone, it is not triggering the policy! :(

       

      https://support.office.com/en-US/article/Set-the-Caller-ID-for-a-user-c7323490-d9b7-421a-aa76-5bd485f80583

       

      This link is completely falsified and should be removed by Microsoft.

    • Niles Schambers TeamADR's avatar
      Niles Schambers TeamADR
      Brass Contributor
      Dec 09, 2016

      The link that you sent me is false.  No matter what angle I take in Powershell the CallerIDPolicy does not change to anything other than "Null" or "0".

       

      When it is set to "0" (a custom policy) I cannot call out from my polycomm at all.

       

      Any help on that?  I really need one Phone number for every outbound call made, it is a branding thing.

       

      Thank you,

    • Niles Schambers TeamADR's avatar
      Niles Schambers TeamADR
      Brass Contributor
      Dec 08, 2016

      Thank you for the microsoft link I will load up powershell and try that.

       

      As far as the preview features (AA) and (the un-released Call Queue) I already have access to those and it just adds a layer of complexity to my clients to reach us.  If you have them hit 0 when they call it can only rings one user's phone.  I need it to ring all users phones at the same time.

       

      Will the call queue address this when it is released?

Resources