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Niles Schambers TeamADR's avatar
Niles Schambers TeamADR
Brass Contributor
Dec 07, 2016

Multiple Users With Same Phone Number (inbound and outbound)

We are trying to convert from Vonage for Business to Skype for business.  We have 3 phone users and this is turning into a headache.   How do I have 1 company phone number that rings all users and ...
Skype for Business
  • Niles Schambers TeamADR's avatar
    Niles Schambers TeamADR
    Brass Contributor
    Dec 12, 2016

    I did all of the steps involved inside of this article and successfully created and assigned caller Id to users, BUT... it doesn't work...  When I call a cell phone or any other phone, it is not triggering the policy! :(

     

    https://support.office.com/en-US/article/Set-the-Caller-ID-for-a-user-c7323490-d9b7-421a-aa76-5bd485f80583

     

    This link is completely falsified and should be removed by Microsoft.

  • Niles Schambers TeamADR's avatar
    Niles Schambers TeamADR
    Brass Contributor
    Dec 09, 2016

    The link that you sent me is false.  No matter what angle I take in Powershell the CallerIDPolicy does not change to anything other than "Null" or "0".

     

    When it is set to "0" (a custom policy) I cannot call out from my polycomm at all.

     

    Any help on that?  I really need one Phone number for every outbound call made, it is a branding thing.

     

    Thank you,

  • Niles Schambers TeamADR's avatar
    Niles Schambers TeamADR
    Brass Contributor
    Dec 08, 2016

    Thank you for the microsoft link I will load up powershell and try that.

     

    As far as the preview features (AA) and (the un-released Call Queue) I already have access to those and it just adds a layer of complexity to my clients to reach us.  If you have them hit 0 when they call it can only rings one user's phone.  I need it to ring all users phones at the same time.

     

    Will the call queue address this when it is released?