Forum Discussion
Sfb admin portal / voice / on-premise / status - "Maintenance"
Hi All,
I have a recently installed SfB cloud connector appliance, installed as per the technet planning and configuration guides. The CCE works and we have PSTN connectivity, but I noticed that in the admin portal, under voice - on premise, that the status of the CCE was marked as "Error", and ever since a reboot of the CCE yestday it now shows "Maintenance" - but still working.
Could I please know where I should start looking to troubleshoot the "maintenance" status? The CCE line on the page isn't clickable so no way to get more information starting with the portal.
3 Replies
- Carolyn Blanding (MS TEAMS)
Microsoft
Mat,
We have a bug with current build that is causing incorrect status to be shown in the Skype for Business Admin center. This is resolved in Cloud Connector release 1.4.2 that we plan to release early next week.
Please refer to this article about Auto Update which contains information to assist with understanding the status of the CCE appliance and how to troubleshoot. https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Understanding-Cloud-Connector-Edition-Auto-Update/ba-p/48014Please be sure to read this aritcle to prepare for this update: https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Prepare-for-Cloud-Connector-Edition-Release-1-4-2/ba-p/53334
After performing some hardware maintenance on the server, I've logged into the admin portal today and it's showing that the status is "running" now - looks like it's happy again.
After looking at the CCE academy "what's new in 1.4.1" video on https://youtu.be/0pnSMI4pGfY, I've discovered that the PS command that I could have used to drill down deeper into the error was "Get-CSHybridPSTNAppliance <GUID>", which would have given more clues.
I've confirmed auto update is enabled and healthy so I will keep an eye out for the release of 1.4.2 and see if everything transitions properly - thanks all for your help!
Doug Lawty - You might know where to point Mat?
