Forum Discussion

Mat Admin's avatar
Mat Admin
Copper Contributor
Mar 15, 2017

Sfb admin portal / voice / on-premise / status - "Maintenance"

Hi All,    I have a recently installed SfB cloud connector appliance, installed as per the technet planning and configuration guides. The CCE works and we have PSTN connectivity, but I noticed that...
Cloud PBX
Installation
PSTN Calling
Voice
Carolyn Blanding (MS TEAMS)'s avatar
Carolyn Blanding (MS TEAMS)
Icon for Microsoft rankMicrosoft
Mar 16, 2017

Mat,

 

We have a bug with current build that is causing incorrect status to be shown in the Skype for Business Admin center. This is resolved in Cloud Connector release 1.4.2 that we plan to release early next week.

Please refer to this article about Auto Update which contains information to assist with understanding the status of the CCE appliance and how to troubleshoot. https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Understanding-Cloud-Connector-Edition-Auto-Update/ba-p/48014

 

Please be sure to read this aritcle to prepare for this update: https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Prepare-for-Cloud-Connector-Edition-Release-1-4-2/ba-p/53334

Mat Admin's avatar
Mat Admin
Copper Contributor
Mar 30, 2017

After performing some hardware maintenance on the server, I've logged into the admin portal today and it's showing that the status is "running" now - looks like it's happy again. 

 

After looking at the CCE academy "what's new in 1.4.1" video on https://youtu.be/0pnSMI4pGfY, I've discovered that the PS command that I could have used to drill down deeper into the error was "Get-CSHybridPSTNAppliance <GUID>", which would have given more clues.

 

I've confirmed auto update is enabled and healthy so I will keep an eye out for the release of 1.4.2 and see if everything transitions properly - thanks all for your help!