Response Groups and Not Ringing a Person in the Group
We have have response groups set up for almost two years. Recently, I have started having reports that some people in the group do not get calls to the response group. I confirmed that the response group is set up as parallel routing method. I cannot get the call to go to their phone. I signed on a test phone in my office and the call never rings their phone. However, the other three people in that office their phones ring. I have tried removing and adding them back to the group. I have tried changing from informal to formal participation policy and it does not work. Currently, I have a group of four people in the group but one person calls to the response group does not work. Has anyone else had this issue or have any suggestions on what to check? We are hybrid set up. This is the second or third response group where I have had this issue. One other group, I ended up changing them to formal, had the people log into the response group, and they have been working fine ever since (about two months). This group is not working and I am not sure why. Any assistance would be appreciated. John
Anyone here still using Snom phones? Incoming call glitch when using Edge Server
I'm noticing a glitch that is happening with our older Snom 710/720/D725 phones, doesn't affect our Audiocodes phones. I believe it is related to STUN / ICE. When we have an external user that is connecting via our Edge Server (either a remote IP phone or S4B App) and they call an internal extension where the user has a Snom Phone, the audio will drop out after 5-10 seconds. If the internal user with a Snom phone calls that person back, the audio is fine so it is only a one-way issue. Anyone dealt with this issue before?PSTN callers can't hear us
1. Teams Only organization w/Phone System/Calling Plans 2. Polycom VVX VoIP phones (latest SfB online certified firmware) When someone calls in, the Polycom phones and Teams apps that are logged into that account ring, but when we answer one of the Polycom phones, the person calling us cannot hear us. We can hear them. This happens about 3/4 of the time, but not always, and with seemingly no pattern. It doesn't seem to happen when answering using the actual Teams app - only when using the Polycom phones. I've checked out our firewall settings and we are not blocking any of the documented ports or ranges of ports that need to be open, and there is nothing in the actual call log that indicates something is going wrong. I'm at a loss as to how to even begin troubleshooting this. Any advice as to where I can look for clues? Thanks, Bob
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!
authenticating with an access token
Has anyone tried authenticating with an access token (using -AadAccessToken or -MsAccessToken)? The old version of New-CsOnlineSession had an -OAuthAccessToken param, which accepted a jwt with the PS permissions in the scope, which one could obtain silently, and so avoid login. New-CsOnlineSession has been dropped and the SfB Connector is end of life in July and Connect-MicrosoftTeams does appear to support token for the telephony functions.PBX Auto Attendant and msDS-PhoneticDisplayName
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem. We tried using the PowerShell command. It returned a message to the effect that we cannot control that function through PowerShell. We changed the msDS-PhoneticDisplayName in Attribute Editor in the local AD server. We waited 24 hrs. to see if the PBX servers would pick it up, but there was no change. We changed the msDS-PhoneticLastName and msDS-PhoneticFirstName to see what that would do after resetting the PhoneticDisplayName to <not set>. No change. We tried changing all three PhoneticDisplayName options. No change. We tried removing the user from the Auto Attendant after making the PhoneticDisplayName change, then putting him back in after 24 hrs. No change. It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions. Julie
Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.SIP trunk translation issue
Hello, I am using E164 format to call outside, I need to add 99 before full number ( 99+4412345678), I applied the rule on Trunk configuration, however when I make the call I still see +4412345678 without 99 ( I am using Wireshark on mediation server). What I am doing wrong ?(CDR/QoE) data for Call quality performance - reporting trends and details
I am very interested to understand to hear the <pings> out there - you who use the data from Lync or Skype on-prem's QoE database - whether you consume it in it's raw format in the manner of a data scientist, or consume it through a 3rd-party-developed reporting app in the manner of a customer-experience-support analyst / investigator. Is it just me or does the SfBO reporting still leave something to be desired? There is some elementary reporting, but I am not seeing anything that matched Lync/Skype Monitoring Reports. There is a mountain of meta-data in the QoE database. Is that getting left behind? Microsoft did a good job creating simple report-query-templates in the Monitoring Report server that could render 80% of what most Telecom Managers would expect their team to know from a platform. And for the other 20%, ALL the data was simply... available at the customer's disposal (and/or a partner's disposal). For Voice Engineers, Support Analysts, and Service Owners, this was a dream come true. Performance data at our fingertips. Now, with Skype for Business Online, I seem to bottom out on report category / type templates that I am otherwise accustomed to leveraging in the Monitoring Reports. And I hear partners are unable to get access to the Call Analytics API, so this tells me - simply - that in Skype for Business Online, there is some data I am no longer able to access, that I would like to access. @ Microsoft: Are there still developments happening in this space? I would like to see the SfB Online window unlocked for me to get into my QoE data, so that I (or a partner) can render the data in more relative context, with custom filtering. Some of that data can be used to prove Skype is not the root cause of an issue. Next, I would like to also understand the product team's vision of reporting call quality - for calls made in Microsoft Teams. I guess you have a challenge... because the boil-the-ocean expectation is that we will see all platforms (Skype on Prem + Skype Online + Teams...) to be rendered into a one-report-viewing experience. Right? ;-) What is the road map and pending enhancements for CQD and/or Call Analytics, in general? Where / when does Teams sit on that roadmap? And... Will a customer be able to render their own meta-data or be restricted from it?
