Forum Discussion

lina2020

Copper Contributor

Nov 26, 2019

user cant log in sharepoint online however he has an authorization

I'm a admin for a site in sharepoint online 365, I give an authorisation total control for user, however he can't access to site.but he can access in other sites. he receives a error message: Access...

Copper Contributor

Nov 27, 2019

HelloAndrew Hodges

I think, if he has 2 accounts; when i chek the name in the page permmisions i should found two name for the same user but i found only one.

for be sure, i delete the user and i give the autorization in 2 sites (the old site and other one),so he can connected in the other site but he still can't connected in the old.

Andrew Hodges

Bronze Contributor

Nov 27, 2019

Hi lina2020

Just to clarify you need to check the site permissions, you probably have but just wanted to check as you mention page permissions. You would only see the one user in the check permissions even if 2 accounts existed as you have only added one.

My best advice is to assume the permissions work and try and troubleshoot on that basis, because we know they do and go from there. I would suggest you have a screen share with the user as that usually shows what they are up to, if you haven't already.

Beyond that, if you are still stuck log a ticket with Microsoft from the Admin portal as they are able to view you desktop remotely and sort out issues.

Andy