Jan 02 2020 02:26 AM
Jan 02 2020 04:10 AMSolution
Apr 15 2020 10:50 AM
This is an old post, but I just had this happen and wanted it here to maybe help other people. Make sure the document isn't a .doc. If that happens it will lock with just one person opening it every single time and will cause this error.
Jan 14 2021 03:04 AM
@Pam Parker Does SharePoint have the same problem with .docx files. I.e. lock them every time they are opened? We don't have check-in/out enabled. The document is locked by me but I closed everything last night and it's still locked this morning. This is happening on several files across the document library.
Jan 15 2021 08:09 AM
@louise1575 I've found it just to be with .doc files. If your file is a .docx, you might temporarily turn off autosave (toggle it off in Word. Upper left hand corner). Close the file and see if that helps. We've had autosave be the issue too sometimes.