Unable to open word document from SharePoint Online

Brass Contributor

Hi,

One of my colleagues as reported they are unable to open a Word document for editing either in the App version or Web version.

They have the correct permissions, and they created the document.  They were able to open a previous version, but this was a very old version so information missing.  Think they have saved this version to a folder of there's.

The error that's showing when trying to open current version

Chris_Clark1968_0-1669193685713.png

when trying to open an older version

Chris_Clark1968_1-1669194028459.png
Is there another way of retrieving this document in Safe Mode??

 





 

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