Forum Discussion
Sharing a document library with external users
Deleted Anthony Gorhum
As pointed out by Anthony, it doesn't let me sign in using any of the email addresses. To clarify more on this:
I have my gmail address set up as alias on my outlook.com email address. I login to the SharePoint online site using my org account (which is different from gmail &outlook.com account) and share the site with my gmail address.
Now, I open the browser in private mode and sign in to my gmail account. I see the invite email from Microsoft online (indicating that my org ID has shared the site) and I click on the link in the email. I get redirected to a page which lets me choose between organization account vs Microsoft account to login and I choose Microsoft account & get redirected to Microsoft login page.
As far as I can remember, I used to be able to use my gmail address and gmail password as the username/ password. Now, it throws me an error indicating username or password is incorrect. At this point, if I use (either the outlook.com address or) gmail address with Outlook.com password, it gives me an error indicating the site was shared with my gmail address and I should try to use the same (& not the outlook.com address).
Hope this makes sense?
Which address did you send the invite to? Maybe the alias is the problem. Try sharing it with both addresses and then accept the invites from their native space. Perhaps accepting the invite sent to your outlook email address from outlook.com ms account would clear things up.
Something else to try would be to setup a new account in gmail and then create a ms account with it. Try sharing to this account and see what happens.
I know this isn't overly helpful, but this issue is random and it sounds like you've taken all of the normal avenues to resolve it.
- I have come across this issue as well, the new external sharing changes will resolve these problems: http://www.jasperoosterveld.com/2017/10/office-365-update-simplified-secure-external-sharing/
Arut Jothidid you solve this?
I just came across it but it seems to be a problem with default aliases. I ran into similar issues with my main Outlook.com account that has always had just one custom domain as a primary alias.
I was having loads of issues with Outlook failing to authenticate (the custom domain was also an Office 365 enabled domain) and eventually the fix was to create an outlook.com alias and make that the primary.
In your case it looks like you need to make your gmail.com alias your primary alias in your Outlook/Microsoft account. What's happening is you are probably successfully logging in to your MSFT account with either alias but then when authenticating to SPO it only looks at the primary @outlook.com alias which doesn't match the email address the item was shared with.
Anthony Gorhum To answer your first question, the actual external users are having their own company email address and its already an overhead asking them to set-up their company email address as alias of an Windows Live or Outlook.com account. Now, asking them to use Outlook.com account completely for this SharePoint site will not hold up good with them based on my conversation with them so far.
I can and will try to set up a new gmail account, but I'm afraid if the current process is broken and we have to set up new accounts/ aliases with Outlook.com or Windows Live account, then its going to be a huge problem for us. Nevertheless, I will try this out from a troubleshooting perspective.
