SOLVED

SharePoint online term store (managed meta data service) error, on term move or delete with Chrome

Frequent Contributor

Hi Everyone,

 

Problem : When I try to delete or move a term in our SharePoint online term store (managed meta data service) I get an error "An unexpected error has occured. Please try again later"

 

Tried : closing browser and logging in again, deleting cookies for sharepoint admin site.

 

What worked : Use internet explorer instead of Chrome !!!!

What the hey hey!

Come on guys - this is a really old bug you've got back.

 

I'm posting this for three reasons:

- vent some frustration

- I couldn't find anything about this error or it's cause

- I home MS take a look and know about it and fix this issue.

 

 

5 Replies

@Dorje McKinnon 

 

Just ran in to this same issue this morning. Glad to hear you figured out a fix. 

 

Funny thing is, I'm using the new Chromium Edge browser. I'll give IE a shot.

 

Edit: No go on IE either. Dang. Wonder if any additional SharePoint admin permissions options where added to the O365/Azure Admin Security Roles.

best response confirmed by Dorje McKinnon (Frequent Contributor)
Solution

Hi @braddn 

I just tested again today moving a term from one node to another:

- Chrome 84.0.4147.135 (Official Build) (64-bit) gave me the error

- Internet Explorer11 version 11.1297.17763.0 update version11.0.205  did not give me the error

 

I thought I was using the same user account in both browsers.

BUT after checking I was using different accounts in each of the browsers (I have a normal and an admin account)

- Chrome was my admin account

     - Admin account is NOT a term store admin

- IE was my normal account

     - Normal account Is a term store admin

 

When I added my admin account to be a term store admin I am able to move the term and NOT get the error.

 

Conclusion :

Firstly, I apologize to the Microsoft team for assuming that the issue was one of browser incompatibility.

Secondly, MIcrosoft new Managed Metadata User interface team : display useful error messages AND / OR don't show my account controls I don't have the rights to use.

 

Finally, @braddn  I think if you get your user added as a Term Store admin, you'll not see this error :)

@Dorje McKinnon thanks for posting this question, I had the same issue today and didn't immediately think it was a permissions problem thanks to the lack of a descriptive error message! I'm a SharePoint admin, but got this error trying to add a term set. Added myself as a term store admin and boom it works.

Thanks for sharing @thenewblack, I had the same issue and solved it after reading your post. :) I did not think it would be a permissions problem because I am a Global Admin. I do agree that a more specific description on the error message would have helped. Something like "You don't have permissions to do this".