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Kaztel's avatar
Kaztel
Copper Contributor
May 02, 2022

Sharepoint Online - external user

Hello, I have some folders shared with users external to my organization. 
The external user cannot delete individual files but when they are 2 or more files. The error message when trying to delete a file is the following: "Token request previously failed".

 

any idea of ​​solution

Thank you

 

  • KayodeOyebamiji's avatar
    KayodeOyebamiji
    Copper Contributor

    Kaztel Do visit the admin portal and try adding the user as a Guest user to the tenant.

    The external user should receive an invitation email that needs to be approved.

    Do inform the external user to use an In-private browser to reproduce the issue by deleting the files.

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