SharePoint Online - 500 internal server error while creating communication or team sites

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Frequent Contributor

I am getting 500 internal server error while creating communication site or team site from https://<domain>.sharepoint.com/_layouts/15/sharepoint.aspx link.

It is showing option to select team site or communication site initially, once i select the site type, then alert is displaying and saying that do you want to leave this page, if i click on Leave, then it is showing me 500 internal server error. If i click on stay, then site is not creating at all.

Do I need to request for special permissions from my admin?

7 Replies
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No, you don't need it to request permissions if you see the link and you are allowed to create the site..it seems to be a problem in your tenant, so I would recommend to talk to your SPO Admin so he/she decides what to do here
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Even SPO Admin also don't know what to do. Microsoft support team may help in this scenario by raising a support request?
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I've had some people in our organization report this error after clicking the create site button. Where I was confused is that these were people who should not have seen the button because they did not have permission to create sites.
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hi,

You do not have permissions to the Site Collection Administrators.

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I got this error after we created a Security group to:  Manage who can create Office 365 Groups

Once the security group to the Site Collection Administrators of the root site collection as described by