Not able to access Sharepoint

Copper Contributor

I'm encountering an issue with accessing a SharePoint site that I manage. The message below suggests the site might be temporarily unavailable or could have been moved permanently, but I haven't made any changes. I'm the only admin, and everything was working fine when I left work on Friday. It seems the site was still accessible until yesterday, because my dashboards where automatically updating (they're connected to Sharepoint). However, when I got to work today, I encountered this issue, and none of the dashboards had been updated.

I get an error message saying, "Não é possível acessar esse site" (This site can’t be reached) with the error code ERR_FAILED. The message also suggests that the site might be temporarily unavailable or could have been moved permanently.

 

I've tried refreshing the page, accessing it from different devices, browsers, and networks, but the problem persists. Has anyone else experienced something similar or have any advice on how to resolve this?

 

Thanks for your help!

3 Replies

Ive had a couple users experience this.
Clearing the cache in the browser helped in one instance.
In another the site was deleted on accident when an email group was deleted.
In another case the default homepage.aspx was deleted. if you add the following to the end of the url of the site. contso.sharepoint.com/sites/{page}/_layouts/15/RecycleBin.aspx it should let you see if you the homepage site was deleted.

This may not be the case for you but those are the three things, i would check first.

I don’t believe it’s a cache issue, as I tried different networks without success.
If it turns out that an e-mail group was deleted, what would be the solution?
You would need to talk to your SharePoint Admin. They would need to restore the site from the admin center or powershell.