Customized help desk contact info missing on Office 365 Menu

%3CLINGO-SUB%20id%3D%22lingo-sub-482330%22%20slang%3D%22en-US%22%3ERe%3A%20Customized%20help%20desk%20contact%20info%20missing%20on%20Office%20365%20Menu%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482330%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60%22%20target%3D%22_blank%22%3E%40Juan%20Carlos%20Gonz%C3%A1lez%20Mart%C3%ADn%3C%2FA%3E%26nbsp%3BEdge%20behaves%20the%20same%20as%20Chrome%2C%20i.e.%20the%20custom%20info%20may%20not%20show%20the%20first%20time%20the%20menu%20is%20opened%2C%20but%20it%20shows%20the%20next%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-482297%22%20slang%3D%22en-US%22%3ERe%3A%20Customized%20help%20desk%20contact%20info%20missing%20on%20Office%20365%20Menu%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482297%22%20slang%3D%22en-US%22%3EWeird...how%20does%20it%20work%20on%20other%20browsers%3F%20I%20don't%20personally%20use%20that%20feature%20a%20lot%2C%20but%20I%20would%20say%20this%20is%20possibly%20a%20bug%20in%20how%20the%20help%20desk%20info%20is%20displayed%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-482230%22%20slang%3D%22en-US%22%3ECustomized%20help%20desk%20contact%20info%20missing%20on%20Office%20365%20Menu%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-482230%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20enabled%20the%20%22customized%20help%20desk%20contact%20info%22%20in%20the%20Microsoft%20365%20admin%20center%20(Settings%20%26gt%3B%20Organization%20profile%2C%26nbsp%3B%3CSTRONG%3EProvide%20customized%20help%20desk%20contact%20info%3C%2FSTRONG%3E%26nbsp%3B(see%20inserted%20screen%20grab).%26nbsp%3BWe%20have%20noticed%20that%20sometimes%20the%20custom%20information%20does%20not%20show%20the%20first%20time%20the%20help%20icon%20(%3F)%20is%20clicked%20(Chrome).%20If%20you%20try%20again%20then%20it%20seems%20to%20show%20the%20second%20time.%20In%20Firefox%20it%20never%20seems%20to%20show%20at%20all.%20Is%20anyone%20else%20experiencing%20this%3F%20Is%20anyone%20aware%20of%20a%20fix%20%2F%20workaround%20for%20this%20issue%3F%20It%20would%20be%20a%20really%20great%20feature%20to%20give%20users%20quick%20easy%20access%20to%20the%20help%20desk%20contact%20info%20if%20it%20worked%20consistently.%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-right%22%20style%3D%22width%3A%20154px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F110192iD103D27F48ED54B0%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22help_menu2.png%22%20title%3D%22help_menu2.png%22%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-caption%22%20onclick%3D%22event.preventDefault()%3B%22%3EWith%20customized%20help%20desk%20contact%20info%20enabled%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20like%20this%20idea%20and%20don't%20have%20a%20solution%2C%20you%20can%20vote%20for%20one%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Foffice365.uservoice.com%2Fforums%2F264636-general%2Fsuggestions%2F37542754-add-firefox-support-for-the-customized-help-desk-c%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Foffice365.uservoice.com%2Fforums%2F264636-general%2Fsuggestions%2F37542754-add-firefox-support-for-the-customized-help-desk-c%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-482230%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Occasional Contributor

We have enabled the "customized help desk contact info" in the Microsoft 365 admin center (Settings > Organization profile, Provide customized help desk contact info (see inserted screen grab). We have noticed that sometimes the custom information does not show the first time the help icon (?) is clicked (Chrome). If you try again then it seems to show the second time. In Firefox it never seems to show at all. Is anyone else experiencing this? Is anyone aware of a fix / workaround for this issue? It would be a really great feature to give users quick easy access to the help desk contact info if it worked consistently.With customized help desk contact info enabledWith customized help desk contact info enabled

 

 

 

If you like this idea and don't have a solution, you can vote for one here: https://office365.uservoice.com/forums/264636-general/suggestions/37542754-add-firefox-support-for-t...

2 Replies
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Weird...how does it work on other browsers? I don't personally use that feature a lot, but I would say this is possibly a bug in how the help desk info is displayed
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@Juan Carlos González Martín Edge behaves the same as Chrome, i.e. the custom info may not show the first time the menu is opened, but it shows the next time.