Allow Help-Desk to trigger MFA notifications to users (identify confirmation)

%3CLINGO-SUB%20id%3D%22lingo-sub-2661388%22%20slang%3D%22en-US%22%3EAllow%20Help-Desk%20to%20trigger%20MFA%20notifications%20to%20users%20(identify%20confirmation)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2661388%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20implemented%20SSPR%20(Self-Service%20Password%20Reset)%20with%20success%2C%20however%20there%20are%20situations%20where%20our%20users%20can't%20perform%20the%20process%20(or%20are%20not%20willing%20to).%20So%20they%20call%20Help-Desk%2C%20in%20order%20to%20reset%20their%20AD%20password.%20It%20would%20be%20nice%20to%20have%20a%20way%20where%20Help-Desk%20staff%20could%20trigger%20a%20MFA%20verification%20(e.g.%20text%20message)%20to%20the%20user%2C%20based%20on%20his%2Fher%20MFA%20notification%20methods.%20Then%20once%20user%20confirms%20the%20code%2C%20Help-Desk%20would%20go%20ahead%20and%20reset%20password.%3CBR%20%2F%3ESome%20tool%20or%20section%20in%20Azure%20Portal%20would%20be%20interesting...%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

We have implemented SSPR (Self-Service Password Reset) with success, however there are situations where our users can't perform the process (or are not willing to). So they call Help-Desk, in order to reset their AD password. It would be nice to have a way where Help-Desk staff could trigger a MFA verification (e.g. text message) to the user, based on his/her MFA notification methods. Then once user confirms the code, Help-Desk would go ahead and reset password.
Some tool or section in Azure Portal would be interesting...

1 Reply
Unfortunately there’s no native functionality for this within Azure AD. It sounds like an interesting idea though. Seeing there is no programmatic way to do this either, a third party solution may be able to offer this but it would require its own ‘Authenticator app’ for this to work. It might be worthwhile to raise this on UserVoice to get more traction and/or attention from Microsoft aswell.