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Allow Help-Desk to trigger MFA notifications to users (identify confirmation)
We have implemented SSPR (Self-Service Password Reset) with success, however there are situations where our users can't perform the process (or are not willing to). So they call Help-Desk, in order t...
- Unfortunately there’s no native functionality for this within Azure AD. It sounds like an interesting idea though. Seeing there is no programmatic way to do this either, a third party solution may be able to offer this but it would require its own ‘Authenticator app’ for this to work. It might be worthwhile to raise this on UserVoice to get more traction and/or attention from Microsoft aswell.
FYI.
There is a uservoice named “Enable Helpdesk push notification for user verification” that we can upvote.
https://feedback.azure.com/d365community/idea/97898804-e825-ec11-b6e6-000d3a4f06a4