Jun 17 2021 06:08 AM
Hi,
I am trying to build an internal ticketing system via Mircosoft Forms to Email/Teams and I am utilizing Power Automate to build a flow but whenever someone else has submitted a request then it shows my email address under FROM when I receive the email into the group email. Please advise how do I authenticate other internal emails and have them available as FROM email instead of mine only?
Please advise on this.
Thanks
Kaushal
Jun 17 2021 06:16 AM - edited Jun 17 2021 06:20 AM
@KaushalPatel - If i understand the question correctly, this is due to the connection that you have leveraged for the "Send an email" outlook action. As a best practice, would recommend to use Service accounts for the connection when we are leveraging the outlook action.
Let me know if this helps.
Reference video : https://www.youtube.com/watch?v=kUkb_DUgOXw
Jun 17 2021 06:23 AM
Jun 17 2021 06:29 AM - edited Jun 17 2021 06:31 AM
@KaushalPatel - We can approach this in two ways :
1) Using service account: Share the flow with the service account and swap the connection for the "Send an email" outlook action with the service account connection. (This will need to have a mailbox enabled which will capture all the emails in the service account)
2) Using Shared mailbox: You can use the "Send an email with Shared mailbox" action and provide the from email address. You can provide access to the mailbox to users who will need access and leverage it for tracking the emails.
You can refer to the video shared in the previous post for additional details. I also found a similar post
https://techcommunity.microsoft.com/t5/power-apps-power-automate/send-mail-to-helpdesk-from-responde...
Jun 17 2021 07:02 AM
Jun 17 2021 07:16 AM
Jun 17 2021 07:30 AM