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KaushalPatel's avatar
KaushalPatel
Copper Contributor
Jun 17, 2021

Why it shows my email address under FROM email even someone else has submitted this below request

 

Hi,

 

I am trying to build an internal ticketing system via Mircosoft Forms to Email/Teams and I am utilizing Power Automate to build a flow but whenever someone else has submitted a request then it shows my email address under FROM when I receive the email into the group email. Please advise how do I authenticate other internal emails and have them available as FROM email instead of mine only?

 

Please advise on this.

 

Thanks

Kaushal

  • Jerry Winsten's avatar
    Jerry Winsten
    Brass Contributor

    KaushalPatel - If i understand the question correctly, this is due to the connection that you have leveraged for the "Send an email" outlook action. As a best practice, would recommend to use Service accounts for the connection when we are leveraging the outlook action.

    Let me know if this helps. 

    Reference video : https://www.youtube.com/watch?v=kUkb_DUgOXw

    • KaushalPatel's avatar
      KaushalPatel
      Copper Contributor
      Hi Jerry, you mean I can utilize the service account to perform this test. But how can we capture internal emails under FROM email if someone submits the request internally? Please let me know I can show you the Process Flow.
  • kevinmckeown8's avatar
    kevinmckeown8
    Steel Contributor
    Have you tried expanding the Advanced settings within the Send Email action in Power Automate? There should be an option there to specify a different From address. You can use any shared mailbox, user account, or distribution group email address here, but your account that is setup as the Power Automate email "Connection" will need to have "Send As" delegation permissions for that From email account. Your IT email admins would have to setup those permissions.
    • KaushalPatel's avatar
      KaushalPatel
      Copper Contributor
      Hi Kevin, Yes I have already tried that way as well so I believe I have to ask Admin to allow the Permissions to have this FROM email available as a responder's email.

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