Forum Discussion

Mike-PriorIT's avatar
Mike-PriorIT
Copper Contributor
Nov 30, 2023

Re: Welcome to the Managed Service Provider community

John_Turk As an Australian MSP and MS Partner, do we have a local point of escalation for issues that the english-challenged first line support teams don't seem to either understand, or leave idle in...
John_Turk's avatar
John_Turk
Icon for Microsoft rankMicrosoft
Nov 30, 2023
Hi Mike, I'm sorry to hear that you're experiencing this issue. This forum is specifically designed for partners in the Americas, and I want to be careful because I am not familiar with relevant laws and regulations. If you've already tried your local partner community forum, send me an email at John.Turk@microsoft.com! I am on the Azure side so this is out of my expertise, but I can try to get you connected to the right person.
  • Mike-PriorIT's avatar
    Mike-PriorIT
    Copper Contributor
    Nov 30, 2023

    G'day John_Turk, thank you for your response. Could you please provide a URL for the Microsoft Australian equivalent? We don't have any information on how to get help locally and there seems to be no other way than to go through the "Contact Support" option which puts me through to people that can barely speak english, let alone understand the complexity of the situation.

     

    I really need someone in Australia I can speak with, after 2 more phone calls with "support", their words were. "Microsoft cannot help you, we do not get involved in Partner actions", which says to me that it's ok to hold client data for ransom and Microsoft won't do a thing about it. I'm sure that's not the case or the partner agreement isn't worth the paper it's written on.

Resources