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andrein96's avatar
andrein96
Copper Contributor
Jan 16, 2023

Search on Outlook Mac doesn't work - Ventura 13.1

Dear Community, 

 

I was migrating from an old MacBook Pro M1 to a new Macbook Pro 14 m1 pro. My outlook search stopped working. 

I've tried everything from checking spotlight privacy settings to manually reindexing the profiles through the Mac terminal but still the search doesn't work. I've even tried to reinstall the application fully, and for a moment I noticed that the search started to work when outlook was downloading the data from the exchange server, but still no. 

 

My Mac has all the latest updates installed. I would really appreciate any help or advice! 

 

Best

office 365

21 Replies

  • orefalo's avatar
    orefalo
    Copper Contributor
    May 24, 2023

    I have the same issue. I tried all resolutions I could find including reinstalling the software and reindexing

     

    This is VERY VERY annoying.

     

    I used the migration assistant to move my data. 

    • lissa42's avatar
      lissa42
      Copper Contributor
      Jun 17, 2023

      orefalo 

      I used Time Machine to migrate my data to a new macbook pro and I can not search in Outlook.

       

      I've gone through numerous steps to solve the issue but it remains unresolved.

       

      I can't work without this search tool.  Microsoft please assist with providing a solution.

      • orefalo's avatar
        orefalo
        Copper Contributor
        Jun 19, 2023

        lissa42 

         

        I have since found this solution to this problem.

         

        Outlook not indexing/searching

         

        sudo mdutil -a -i off

        sudo mdutil -a -i on

         

         

        Will solve your problem,

        sincerely,

  • ShanZA125's avatar
    ShanZA125
    Copper Contributor
    Apr 10, 2023

    Same Issue. I also used TimeMachine to migrate from an Intel Macbook Pro to Macbook M2. Tried all the checks and fixes and still not able to search emails. Ventura 13.3.1

    • andrein96's avatar
      andrein96
      Copper Contributor
      Apr 11, 2023

      ShanZA125 

      I've got the solution: reset to the factory setting the Mac and delete all data. Then install everything from the beginning. I know this sounds bad, but having an external SSD will help. 

  • Anoosheh's avatar
    Anoosheh
    Copper Contributor
    Mar 25, 2023
    I am facing the same problem. I used a time machine and transferred my data from my old MacBook pro to the new one with Ventura 13.2.1 and I have tried everything but the search result on Outlook does not work! did anyone find a solution?
  • GeorgeJungle's avatar
    GeorgeJungle
    Copper Contributor
    Mar 15, 2023
    Same problem - tried a bunch of the solutions proposed online and nothing worked!
  • JustinG60's avatar
    JustinG60
    Copper Contributor
    Mar 15, 2023

    andrein96Exactly the same issues, tried everything and still nothing. I also migrated from an older mac and and running an M2 with Ventura 13.2.1.

  • rudolpho's avatar
    rudolpho
    Copper Contributor
    Mar 10, 2023
    I have the same problem. I've tried everything to fix with no success. It's a real joke how companies treat customers.
    • Tosh_Trustee's avatar
      Tosh_Trustee
      Copper Contributor
      Mar 12, 2023
      Same problem. I have reverted to the 'old' look Outlook for Mac and search works fine. Also purchased a 3rd party search tool to help. OneDrive searches also have their own issues when using Spotlight.
  • BradR1231980's avatar
    BradR1231980
    Copper Contributor
    Jan 18, 2023

    Hi andrein96 got the same issue on Mac Outlook user. They have 3 different mailboxes, 1 with 365 and 2 with inhouse Exchange. The search has just become flakey and inaccurate- it brings some things up but others not. Does your search work at all? Any fix? I am running an Office update as we speak and holding thumbs.

     

  • TedinLDE's avatar
    TedinLDE
    Copper Contributor
    Jan 16, 2023

    andrein96 I am experiencing the exact same issue. I have done everything as far as troubleshooting as well (reindexing, remove and reinstall, terminal commands for index off and on and mdImport). Nothing has worked. I called Apple, they said it was Microsoft blocking Spotlight. I called Microsoft and they said it was an Apple issue. This is killing my business as I cannot search emails, calendars, Word docs or anything in  Microsoft Applications.

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