Forum Discussion
Search in outlook 2016 shared mailbox is not working
Same issue here: New Exchange 2016 onPrem, Outlook 2016 uptodate, Cached mode. Just migrated all mailboxes from exchange 2010 a couple days ago. Everything is finished without any errors.
In our small company, we use a special Mailbox on Exchange which collects all received and sent emails, company wide. Users is given read only access to this mailbox by adding them in the "permissions" field, e.g. in OWA.
Until now with EX2010 / Outlook 2010, search worked fine. Now, when selecting "open ad additional mailbox" in Outlook 2016, search does not work for that additional mailbox if users search in "all mailboxes".
Setting "DisableServerAssistedSearch" did not help.
Are there any possible fixes coming up? This functionality is absolutely ESSENTIAL in our environment.
Side note: The above mentioned mailbox contains about 100k items. When it's newly added to a Oulook 2016 client using "open additional mailbox", the status window of "search tools -> indexing status" correctly reports 100k items to be indexed, counting down. So something happens here.
Microsoft
Since Indexing Status shows 100K items and counting down that is a good sign. This means that it is being indexed by the Windows Search service locally on that machine. Indexing usually waits until the machine is not actively being used to do the indexing. There is a Windows reg key you could set that will speed up indexing but will make the machine slower for use until that mailbox finishes indexing. If you need that I can see if I can help locate it.
SO is there any update when the Exchange server 2016 will be fixed?? Its so frustrating!.
Or at least any workaround?
Thanks
Hi Gabe, thanks for your work. I'm getting the same problem in our company. We cannot search in subfolders in a shared mailbox. It only works if we uncheck the cache for the shared folders, but users report that the outlook works so slow when they are working with the folders of the shared mailbox. We have good laptops and a 600/600 Mb internet bandwith, so there is no problem. I have read all the posts but didn't get the solution, did I miss something or are you still working in this issue?
We have O365 with Azure AD connect and all the mailbox are at exchange365.
Thank you again.
