Jan 27 2022 08:34 AM - edited Jan 27 2022 10:15 AM
Jan 27 2022 09:51 AM
@mackak13 Hi
In order for Edge to properly certify your account you must be logged in with a Microsoft account in Edge, additionally try to uninstall Edge extensions that block ads, you can not block cookies on this page.
Jan 27 2022 10:16 AM
Jan 27 2022 10:39 AM
Also this can cause some kind of Chrome extension - try disabling all in Chrome to check it then reinstall one by one.
Sep 26 2022 07:49 PM
@mackak13 I experienced the same. I was using this URL: https://outlook.office.com/mail/
Tried clearing my cache and extensions but still doesn't resolve the issue.
Tried using this URL instead and was able to access Outlook web: https://outlook.office365.com/mail/
Sep 27 2022 12:12 AM
@G0901 Outlook won't function properly and could get stuck in the Loading Profile screen if one or more of its files are corrupted. Outlook files can be repaired using an executable in the Outlook installation directory. Right-click the Outlook shortcut, then select Properties. This will open the Properties window. https://superuser.com/questions/169393/different-languages-in-subject-line-and-text-body-uk49s-in-outlook-2003
Sep 27 2022 11:51 PM
Nov 15 2022 02:00 AM
In my case the solution is press : "CTRL + SHIFT + R" (hard reload)
Other to that you need to clear cache, by exiting PWA and open in e.g. Chrome and clear all cache.
Mar 10 2023 12:32 PM
@mackak13
If you stuck at chrome browser or any browser the easiest way is to clear all cookies.
This will allow you back via Web Browser.
The reply you received is for Outlook app, in my educated guess, you are either not using outlook it self as in microsoft app but instead you are accessing it via hotmail.com.
The only drawback is you will lose all your date and if you are gamer means u lose all the items recorded in cache.