Forum Discussion
Outlook for MAC login prompt
Microsoft working on a fix as soon as tehy can!
In the meanwhile I have a workaround which should help you.
1. Go to KeyChain Access
2. Search "Exchange" under Login --> All Items and delete everything
3. Search "Office" and delete everything
4. Search "ADAL" and delete everything
5. Launch Outlook
6. You will get the activation prompt and then If account is already added you will see the password prompt for app and ADAL again.
Please do 2-Factor Authentication if asked to and you should be able to login. After this on each launch you will not face the issue temporarily.
This is not a permanent fix but will help for a little bit.
Microsoft working on a fix as soon as tehy can!
In the meanwhile I have a workaround which should help you.
1. Go to KeyChain Access
2. Search "Exchange" under Login --> All Items and delete everything
3. Search "Office" and delete everything
4. Search "ADAL" and delete everything
5. Launch Outlook
6. You will get the activation prompt and then If account is already added you will see the password prompt for app and ADAL again.
Please do 2-Factor Authentication if asked to and you should be able to login. After this on each launch you will not face the issue temporarily.
This is not a permanent fix but will help for a little bit.
This workauround works. The customer tried this in Monday and it works for them now!
Thanks for the detailed guide for other people if they experience this issue!