Forum Discussion
Outlook for Android Login Error
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
So using internal mailto:username@internaldomain.com in the user name field, rather than internaldomain\username? or in the email address field using mailto:internalname@internal rather than mailto:external.email@externaldomain.com ? Mike_86
Neither. Literally putting in just the mailto:firstname@externaldomain.com for the email address (keeping yourdomain\internalusername for username field the same) gets it to authenticate and sync mail. I can't understand why either as that's not a valid email name.
This method allow me to log the device onto the server (crazy, since the email address is invalid!) I can receive messages on the device but cannot send.
Were you able to send with this method?
Thanks to anyone out there that has an update on this.
Update:
I just tried adding my account the normal way with full email address and it went through! I also confirmed the other company's email account is also adding properly. I believe it's been fixed.
