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GregS1650
Copper Contributor
Jul 18, 2024

Outlook crashes when any type of image is in the signature or body of the email

Faulting application name: OUTLOOK.EXE, version: 16.0.17726.20160, time stamp: 0x668c4ed0
Faulting module name: OLMAPI32.DLL, version: 16.0.17726.20016, time stamp: 0x6657bbc3
Exception code: 0xc0000005
Fault offset: 0x00153e17
Faulting process id: 0x0x39AC
Faulting application start time: 0x0x1DAD9217F2040D7
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\OLMAPI32.DLL
Report Id: 8ecc7762-fb11-4c6b-80d5-f5bfd1465cbe
Faulting package full name:
Faulting package-relative application ID:

 

Windows 11 Enterprise all latest patches applied from July 9th patch release

Office 365 

Microsoft® Outlook® for Microsoft 365 MSO (Version 2406 Build 16.0.17726.20078) 32-bit

 

Dell Optiplex 7010 i5 16GB ram 256GB ssd

 

Resolutions tried:

Reinstalled Office 365

Removed and rebuilt outlook profile

sfc/scannow

Office online repair tool.

Removed all patches from Jul 9th patch release

 

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