Forum Discussion
Outlook.com Sync email - Unable to load these settings. Please try again later.
diane_poremsky do you know if the connected accounts feature was in fact removed from MS 365 family accounts? The product presents as if it still has this feature, but you see all over the place it ended 2021 (even on MS sites, though it sometimes references "business" but other times not).
>>
do you know if the connected accounts feature was in fact removed from MS 365 family accounts?
>>
It was removed from accounts not using it. But people using it were grandfathered in as long as they have a connected account.
I was attempting to edit. I'd received the "can't connect/permission" email we're all familiar with for a gmail account, but couldn't do anything because of the "Unable to load" issue. When that finally resolved (for me, anyway), I attempted to update/reconnect the account. The attempt didn't work and when the screen came back, the connected accounts list was gone.
I have five other connected accounts via Outlook.com. I had them as POP accounts in Desktop too. Outlook.com stopped pulling in these accounts for the most part. Only when I opened Desktop would email the appear in Outlook.com and Outlook Android (again, for the most part). It was like Desktop was now in charge, and Outlook.com and Android only updated when it did (instead of them syncing with .com.)
I ended up disabling receive in Desktop and just had everything for my domain and gmail forwarded to my friendly outlook email. That worked - "for the most part" - then I started getting duplicates (but not always) This tells me SOMETHING was still pulling pop mail (I had email sets not to delete from server). I checked email headers for the duplicates, and sure enough, one was forwarded and one wasn't. Because Desktop "receive" was (supposedly) disabled, I'm assuming it was Outlook.com, but IDK
My confusion about connected accounts and MS 365 Family, comes from stuff like this:
https://www.microsoft.com/en-us/microsoft-365-life-hacks/organization/use-outlook-manage-other-email-accounts
https://support.microsoft.com/en-us/office/add-your-other-email-accounts-to-outlook-com-c5224df4-5885-4e79-91ba-523aa743f0ba
https://support.microsoft.com/en-us/office/connecting-additional-email-accounts-in-outlook-on-the-web-is-no-longer-supported-d7012ff0-924f-4f78-8aca-c3912d886c4d?ui=en-us&rs=en-us&ad=us
Not that it really matters - I was grandfathered, so they should still be there - right?
- >>
Not that it really matters - I was grandfathered, so they should still be there - right?
>>
Yes... but the latest update appears to introduce a bug where removing 1 account removes all. If you only edited an account and lost all, then doing anything in the account breaks everything.Lovely. So I guess time to give up. Unlikely they will reappear if/when the bug is fixed.