Outlook Client Search not working

Copper Contributor

Hi There,


I am having an issue with my outlook client. When I search for an email/contact, I receive a 'we didn't find anything' result (when this shouldn't be the case) - this is happening on the outlook app & web.


In safe mode search works. I have tried de-activating all my add-ons to see whether these have caused the issue; however, the same challenge arises. I have tried re-indexing & even re-imaged my machine.


When searching our intranet, I am also receiving no results when I would typically get a list of internal resources for the search term.

1 Reply


Can you elaborate more since outlook app & web are different mechanisms?

For outlook web, are you talking about OWA offline mode?