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CCifaldi's avatar
CCifaldi
Copper Contributor
May 03, 2022

Outlook App on iOS 15.4 error: image can't be saved to draft.

Good morning,

While replying to a long email chain from my Outlook App (running on iOS 15.4) I received this popup error message "Cannot Send Email Image .png can't be saved to draft. Please contact support." 

The problem comes from the .png images of the signatures.

Thank you in advance for your support.

Outlook for iOS

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  • jflores0715's avatar
    jflores0715
    Copper Contributor
    Aug 22, 2022

    CCifaldi Just to add in, the problem can be found when attaching jpg documents as well, not just the signature png files.

    • Eedwards1998's avatar
      Eedwards1998
      Copper Contributor
      Jun 13, 2024

      jflores0715 I’m having the same issue. I have a photo in my signature and everyone I try to send emails it tells me “image image.jpeg can’t be saved to draft.” I only get this when I’m using the mobile app. The website on my laptop doesn’t have this issue. 

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Good morning,

While replying to a long email chain from my Outlook App (running on iOS 15.4) I received this popup error message \"Cannot Send Email Image .png can't be saved to draft. Please contact support.\" 

The problem comes from the .png images of the signatures.

Thank you in advance for your support.

","body@stringLength":"353","rawBody":"

Good morning,

While replying to a long email chain from my Outlook App (running on iOS 15.4) I received this popup error message \"Cannot Send Email Image .png can't be saved to draft. Please contact support.\" 

The problem comes from the .png images of the signatures.

Thank you in advance for your support.

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CCifaldi Just to add in, the problem can be found when attaching jpg documents as well, not just the signature png files.

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jflores0715 I’m having the same issue. I have a photo in my signature and everyone I try to send emails it tells me “image image.jpeg can’t be saved to draft.” I only get this when I’m using the mobile app. The website on my laptop doesn’t have this issue. 

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