Forum Discussion

Copper Contributor

Jul 15, 2020

Solved

Outlook 365 suddenly won't open

Hello; Outlook worked this morning, now it won't open, says to open in Safe Mode, but that doesn't work, tries to open for 5 seconds than nothing. Restarted PC and no help. Please advise! Steven F 60...

outlook for windows

Steven_F_603
Jul 15, 2020
RobWill_19
Steven F, original poster here: my Outlook just fixed @ 1:20 Pm pst, I tried it and it opened right up. Hope the same for all of you, maybe 1 at a time! Thanks all.......

Steven_F_603

Copper Contributor

Jul 15, 2020

Joshua Bowers

It auto=updates, so I don't know.... if others have same problem, then its Microsoft issue on their end?

Joshua Bowers

Copper Contributor

Jul 15, 2020

It certainly seems to be related to an update or possibly an issue on MSFTSteven_F_603

Can you look at your Windows update history to see if any were installed today?

Go to your settings > Updates > View Update history. It should tell you if there are any that were installed today.

Barb3447
Copper Contributor
Jul 15, 2020
Joshua Bowers Mine has two updates that are pending. They did not download. I guess this is a Microsoft issue on their end?
Joshua Bowers
Copper Contributor
Jul 15, 2020
Joshua Bowers

I have this in my 365 Admin portal under Incidents. So this seems to be an issue on their end.

Users experiencing Outlook connection issues and crashes
EX218604, Exchange Online, Last updated: July 15, 2020 10:02 AM
Start time: July 15, 2020 9:18 AM
Status
Service degradation
User impact
Users may experience crashes or may be unable to access Exchange Online via Outlook.
- csamuels
  Copper Contributor
  Jul 15, 2020
  So they will fix this????
Steven_F_603
Copper Contributor
Jul 15, 2020
Joshua Bowers
No, 6-16-20 was my last Update..... looks like Outlook outage on Outage Map online. Sucks!