Forum Discussion
Outlook 2016, the export feature is grayed out and cannot be selected
I just downloaded my Outlook 2016 program on a brand new PC with Windows 10.
My Outlook data file is of the * .ost type because I sync with Exchange with my hotmail. It all works perfectly.
BUT, I would also like to export my entire Outlook data file (would like to generate a pst data file) with the export feature, but it is grayed out and cannot be selected.
What should I activate?
(control panel Area setting for non-unicode languages is Danish - the same as my Danish Outlook installation)
16 Replies
Hi ALP19
Are you using Demo or Trial Version? If you are then, you need to buy License and upgrade to full version to get rid from https://www.adviksoft.com/blog/solve-import-export-option-greyed-out-outlook-2016-2013-error/. This feature is limited with trial edition.
Alternatively, you can try Advik Outlook OST Converter, this software will automatically detect MS Outlook profile and allows you to export PST file. Even work with Outlook demo version.
The steps to export are as follows: File -> Open & Export -> Import/Export -> Export to file -> PST. Which one of those do you see as greyed out?
Thanks. This one is greyed out: "Import/Export"
Right. So one of the reasons this might happen is because of the language settings. More specifically, the language version of Windows does not match the language version of Office. To fix that, go to Control panel -> Region -> Administrative -> Language for non-Unicode programs and make the change there.
Another option is that the setting is disabled by policy, but it looks like this is a personal machine, so that's more unlikely.
