Forum Discussion
Outlook 2016, the export feature is grayed out and cannot be selected
I just downloaded my Outlook 2016 program on a brand new PC with Windows 10. My Outlook data file is of the * .ost type because I sync with Exchange with my hotmail. It all works perfectly. BUT, I ...
The steps to export are as follows: File -> Open & Export -> Import/Export -> Export to file -> PST. Which one of those do you see as greyed out?
Thanks. This one is greyed out: "Import/Export"
Right. So one of the reasons this might happen is because of the language settings. More specifically, the language version of Windows does not match the language version of Office. To fix that, go to Control panel -> Region -> Administrative -> Language for non-Unicode programs and make the change there.
Another option is that the setting is disabled by policy, but it looks like this is a personal machine, so that's more unlikely.
- Solution with language worked like a charm as well with Outlook from Office O365 package.
Just setup the same language for non-Unicode and Outlook, then system restart and voila.
Thanks!
