Forum Discussion
New Outlook for Windows forgetting mail account settings
Hello everyone.
I encountered the same problem and found a solution for it.
cekaon wrote earlier that the profile is located in the C:\Users\<user>\AppData\Local\Microsoft\Olk directory. I noticed that the application does not create the UserSettings.json file at all. This was due to the fact that the user name contained characters other than A-Z and 0-9.
I renamed the profile (so that it did not contain any extraneous characters, including a space), after which the new Outlook began to save settings and account data. I do not know if it is possible to leave a link to the instructions here, so I will simply say that I changed the C:\Users\<user> path in the registry (regedit) and renamed the user through the account manager (netplwiz). More detailed information can be found on the Internet.
I hope the information will be useful to someone.
NRobert88Hi, I have the same problem. I found that user settings are not saved in new Outlook for some unknown reason. The settings for new Outlook are stored in C:\Users\<user>\AppData\Local\Microsoft\Olk\UserSettings.json and it should be created after Outlook is closed. It works fine on one PC but not on the other. I have tried resetting and uninstalling new Outlook several times but no luck. Could anyone help with this issue?
Thank you,
Ondrej
