Locked out of Hotmail Account - Urgently Need Help to Recover - Please help!

Copper Contributor

Hi, I have lost access to my Hotmail account in October last year.


Since October last year, I have been trying to recover my account but to no avail. I keep submitting the the request form over and over again without any progress.


I keep getting an email that says "We recently received a request to recover your Microsoft account a****@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership."


Please, I can't keep getting this automated response all the time.


For your kind information:


1. I created this account a long time ago in the late 90s - maybe between 1996 to 1999, I really cant remember because it was so long ago.

2. The account has been my primary account since then until October 2023 when i lost access due to key-in the wrong password due to a lapse in memory & judgement.


3. The problem during the initial recover is further compounded due to me not having access to the following:
a. Phone number in use during the Hotmail account registration/creation
b. alternate email in use during Hotmail registration/creation


I don't have access to these anymore.


4. As I mentioned earlier, the online account recovery request process is really not helping me at all. When filling the form, apart from my birthdate and email, there are other information i cannot remember as it has been a very very very long time since I created this account.


5. The only thing i can do prove that this Hotmail account was actively used as my primary account is probably quote a list of emails received and sent out:

a. The last email received is 16 October 2023; timestamped at 8:52 PM

b. The last email sent out is date 13 October 2023; time stamped 5:10 PM


I really need some help with this. Microsoft's automated process is not helping - it's swiftly shutting me down in my process to secure my access to my Hotmail account.


Please, I really help as this account is linked to some key services and social platforms.


Please, somebody, please tell me how I can get some proper support beyond the automated process.

Any help will be greatly appreciated.


Thank you.





2 Replies
Finally! After so many persistent tries, I have managed to get access to my hotmail account.

I guess the diffrence was being able to include my skype sign details - I completely forgot I had a skype account where a majority of my friends were still using their live:xxx address/name.

I had to reach out to many of my friends to see if they had me on skype and some common contact list. It Paid off!

Thank you Microsoft Outlook Team!

Im having so much trouble rn with my email such a headache