How to remove account from Outlook Bar that isn't in Accounts?

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Occasional Visitor

I've got two instances of an IMAP email account sitting empty in the Outlook bar, but with no account in the Accounts window. I tried adding a new account, tried deleting the .ost. I can't re-add the account because apparently it exists, twice, in the bar, though it's empty. I have it working on my desktop just fine.

2 Replies
Hi,
First, close your Outlook app.
Note: Please take the registry backup before doing any changes.

Open Registry and go to >>> Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles

Look for profiles, if exist then delete them.

Close the regsitry and recreate your profile >>>> Control Panel > Mail > Email Accounts >

Thank you,

Regards,
MD
You don't need to delete the profile (you can do that from the Control panel or File > Account Settings > manager profiles) - you can look in the registry for a key and delete it.

Browse the 00000* subkeys at Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles\[profilename]\9375CFF0413111d3B88A00104B2A6676 - delete the keys for that address. That should fix it.