Forum Discussion
help with resetting password
Unfortunately, you are required to provide up-to-date information to verify your account under the terms of your agreement with Microsoft.
Or maybe it's not your account?
" So, next up, the automated system steered me to a page to change my password. Except, the phone number they have on file is an old number. "
you missed the part where I said this has been since at least Dec of 2021. That's when I changed my phone number. I've been trying to update it since then. But, your systems requires the use of the old number. Also, just so we're clear. I have emails printed out to various people I've emailed. I put that information into the system. I use the exact subject lines. Along with all the information I can recall that's being asked for. The rejections comes within seconds of completing the information. It's my account. And I could prove it if I were actually given a chance to by a living breathing human being instead of an algorithm. That's in the terms of service to. It refers too "a representative" in the arbitration agreement section. I'm asking to be put in contact with "a representative".
