Gmail (IMAP) in Outlook on Win11 doesn't work

New Contributor

Hello everybody,

I bought a new windows11 computer and installed office on it, a month and a half ago.

I added my Gmail account for reading emails in Outlook via IMAP,

It worked great for approximately one week and then stopped working (didn't received new emails).

I tried to remove my account and add it again with no success.

after I read a post about a problem similar to mine (here for example: https://techcommunity.microsoft.com/t5/windows-insider-program/windows-mail-doesn-t-sync-with-custom... I tried to install other email client app (mozilla's thunderbird, windows mail) with no success. On windows Mail it doesn't work either.

I have another computer with Windows 10 installed on it and there it works well.

My Windows 11 is updated + optional updates.

Also saw this link but I'm not sure it's related.

I'm hopeless, could you help me please?

Thank you, Zvi

3 Replies

someone?

is there a support phone number that I can call to? I cannot find one myself

@zfriedman I have had the same problem since update to windows 11 also. Gmail into Outlook 2019 doesnt work whether I use IMAP or POP. The first time it didnt work I thought it may have been my google/gmail password so I changed it and it worked - but only briefly (few days). It no longer works and no amount of changing gmail settings etc in Outlook is fixing the problem. Have you had any luck?

@zfriedman I just found the answer...
For security reasons, third-party apps or devices which ask you to sign in to your Google Account, using only your username and password, are no longer supported by Google, as of 30 May, 2022 https://support.google.com/accounts/answer/6010255?hl=en

You now have to use an Application Password as your password to access Gmail from the third party app, https://support.google.com/accounts/answer/185833?hl=en (note special iPad/iPhone requirements there). If using Outlook, go to that section in the article.

Also make sure you have set up, and maintain, accessible recovery options for the Gmail account please. https://support.google.com/accounts/answer/183723 Both a recovery email, and a recovery 'phone number. Keep these updated as necessary. Without both of these, your Google account can't be recovered in case of a problem.