Forum Discussion
Focused Inbox in Outlook on the Web
17 Replies
I don't think focused Inbox is GA. There has been a discussion going on here waiting for its arrival. Originally the rollout to FR users should have been completed by around next week. With the rollout to standard users completed by early to mid-Jan 2017.
You may have https://support.office.com/en-gb/article/Focused-Inbox-for-Outlook-f445ad7f-02f4-4294-a82e-71d8964e3978 already but for Q1:
"After switching, you'll no longer receive less important email in the Clutter folder. Instead, email will be split between the Focused and Other tabs in your inbox. The same algorithm that moved items to the Clutter folder now powers Focused Inbox, meaning that any emails that were set to move to Clutter will now be moved to Other. Any messages already in your Clutter folder will remain there until you decide to delete or move them."
Also from TonyRedmond https://www.petri.com/focused-inbox-office-365:
"Items that are in the Clutter folder remain there until you remove them. After you begin using the Focused Inbox, the Clutter folder loses its status as a system folder, which means that you can delete all items from the folder and then remove it. In fact, if the Clutter folder is empty when a mailbox switches to the Focused Inbox, the folder is removed automatically."
For Q2, that does sound like transition or partial rollout issue.
- So I can see now even though I was not asked to opt-in to Focused Inbox with any popup, the Focused/Other boxes are working fine and nothing is going to Clutter at all. So even though there is no way to turn off clutter now in my settings, the actual Clutter folder still stays in the folder tree across all my applications.
If Focused Inbox is enabled for your mailbox, you should be able to delete the Clutter folder and anything that it contains. Certainly I was able to do this.
If you are using an Office 365 account and wish to disable the Clutter folder, there is a setting to shut it off but you would need to access the Settings for in your mailbox via the Web (not the actual Outlook desktop client). I usually have my users login via http://portal.office.com and access their mailboxes there and then access the Settings on the top-right. I hope that is helpful.
