Forum Discussion
Focused Inbox in Outlook on the Web
Reverting to PowerShell (the answer in many circumstances).
What is shown when you run Get-Clutter against your mailbox? Here's what I see, which shows that Clutter is disabled for the mailbox:
[PS] C:\> Get-Clutter -Identity TRedmond
RunspaceId : d6c3e6f1-88d9-4e81-9e91-779a0f075e1d
IsEnabled : False
MailboxIdentity : CN=TRedmond,OU=xxxx.onmicrosoft.com,OU=Microsoft Exchange Hosted
Organizations,DC=EURPR04A002,DC=prod,DC=outlook,DC=com
Identity :
IsValid : True
ObjectState : New
Tony,
When I run it on a few of my other accounts, it returns fine, here's an example:
PS C:\WINDOWS\system32> Get-Clutter -Identity support
RunspaceId : 58ab677b-1164-41a2-b250-5b6da17179b6
IsEnabled : False
MailboxIdentity : CN=support,OU=CubeWebSolutions.onmicrosoft.com,OU=Microsoft Exchange Hosted Organizations,DC=APCPR02A001,DC=prod,DC=outlook,DC=com
ClutterCleanUpState :
Identity :
IsValid : True
ObjectState : New
When I run the command on my own account however, I get a world of pain. some of which you can see in the attached image.
Well the issue that was occuring must have been fixed, as mine is now reporting correctly in Powershell:
RunspaceId : 6038f608-8ef6-4f37-ad80-7b05a9bbde62
IsEnabled : False
MailboxIdentity : CN=jason_7875587b48,OU=XXX.onmicrosoft.com,O
U=Microsoft Exchange Hosted
Organizations,DC=APCPR02A001,DC=prod,DC=outlook,DC=com
ClutterCleanUpState :
Identity :
IsValid : True
ObjectState : NewHowever, as per a new thread I added to here: https://techcommunity.microsoft.com/t5/Exchange/Why-is-quot-Focused-Inbox-quot-suddenly-disappeared/td-p/37631
My focused inbox feature has totally disappeared in OWA and any emails that are appaering in the 'Other' folder are hidden from view in the OWA inbox, and I can only see them if I use Outlook 2016.
Also noticed that problem is "moving" from mailbox to mailbox. Some that had the error are now fine but there are new ones with this problem. Some are 24+ hours in "problematic" state.
- So this is a very interesting thing to read, now that i can see someone else is having the same PowerShell issue. I've lodged a support ticket but have not heard back. I figured they are still trying to figure out what the heck is wrong.
We are having the exactly same issue on our tenant. Only some mailboxes are affected.
Also PowerShell Get-Clutter and Get-FocusedInbox return same "Error on proxy command"
and "System.IO.FileNotFoundException: Could not load file or assembly 'Newtonsoft.Json.." for
those mailboxes.
Did support manage to fix the problem on your tenant ?
- That correct Tony, so I'll lodge a support ticket now.
OK, let me get this right. You can run Get-Clutter against other mailboxes in the same tenant but the cmdlet barfs when it runs against your mailbox?
If so, time to file a support ticket because there's something not quite right here (to state the blindingly obvious).
