Apr 14 2021 03:50 PM
For about a day I had a problem where Outlook wasn't automatically sending emails, they were sitting in my Outbox until I manually hit Send/Receive, and then they sent (or so I thought).
But looking for emails sent during that period they do not appear ANYWHERE in my Sent Items. I know they were sent because some of the recipients have confirmed receiving them, and my Inbox icon on the email has the tag for "You replied to this email on <x>", but if I search for all related messages nothing appears. I seem to have no record of these emails being sent.
I am using Exchange Online with Office/Microsoft 365 and Outlook on Windows 10.
Before you ask:
No, they are not deleted.
No, they do not appear when I try to "Recover Deleted Items"
Yes, they were sent.
Apr 17 2021 02:53 PM
Apr 19 2021 09:52 AM
Apr 20 2021 02:58 PM
@TonyPeperonniI ended up contacting support who believes it was related to a server-side issue. They ran some scripts and said the problem should be corrected. I haven't had it happen since but I'm keeping an eye on it.
Apr 22 2021 06:39 AM
@Draw2Button Thanks for the info. I will contact support too, because I am the IT technician of the company and now there are 3 users with the same problem, so I need to know the solution in order to fix this issue in other users.