Forum Discussion
Email Signature Images Width and Height Lost
- What we discovered is that the problem is related to the Roaming Signatures feature. If you disable it in Outlook - everything works as previously.
The fact that HTML doesn't work properly in email signature space in recent versions creates big problems for all people using nicely crafted signatures and causes problems for signature providers.
We are looking forward to getting this fixed ASAP.
ThanksLarryNOS Thank you so much for that information. That would be wonderful to get this issue fixed up as it is affecting many of our customers and they are coming to us with issues.
You mentioned a workaround is to disable roaming signatures. I did some research on this, but I didn't find an easy way to do this. Is the only way to do that by changing settings on the administrators side, or changing something about the Windows registry (which is far beyond most of our users)?
- My org is experiencing the same issue. All style tags in the html get replaced with an MS default style when pasting HTML losing size, font, etc. I will attempt to disable roaming signatures but it's odd this just started happening a week or two ago.
SignatureEmail
I have found a solution and it worked perfectly. Instead of copy-pasting, drag and drop the file in signature settings.
Here is a demo video: https://youtu.be/fY0e-BHvv4Q?si=OFQuJjLfrr4IPuXs
Hope it helps.- It's a workaround, but not a viable solution. Good luck training 1000+ users to do it that one specific way or it won't work. Many of whom have low tech skills, and single monitor setups to try to position everything for a successful drag and drop. Great work around for technical users, not realistic for the masses.
Hey iamimran,
It's Iren from MySignature here. Thank you so much for sharing this brilliant solution with the community!
The "drag and drop" works like a charm on Mac and Windows
Even from the signature preview page, so there is no need to download the HTML file of the signature 
Thanks again, and I wish you a lovely today,
- Hello,
I am running into the same issue.
I am trying to paste HTML built signature and all image size attributes are dropped down.
Although, when I am pasting it in email directly and choose option "keep formatting", signature looks good.
I would be happy if it will be fixed ASAP, also can not use proper signature in my work related activity.
Thank you in advance! Hi,
I am experiencing the same thing.
Microsoft, I hope you can solve this problem ASAP
- Hi guys! I faced with the same problem in Outlook, I hope that the Microsoft team will provide a solution as soon as possible
- Hello,
I have a problem with displaying pictures in Outlook, now. I really hope that the Microsoft team will provide a solution as soon as possible.
Thank you! - Hi, I have the same situation with email signatures. I look forward to solving the problem as soon as possible
- Hello, I have this problem as well. I hope that this issue will be resolved as soon as possible
- Same issue here! Trying to paste an HTML email signature but all the image size attributes get dropped. This is becoming a bit of a roadblock for my work, as I can't use my proper signature right now. Hoping a Microsoft rep can shed some light on this issue and see if there's a fix coming soon!
It seems that the problem is precisely in the formatting of the RoamingSignatures field, if you turn it off (RoamingSignatures), formatting (copy/paste) works correctly.
I hope MS can solve this problem!
