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Since you were able to reproduce the issue in Outlook safe mode (outlook /safe) that means no 3rd party services are contributing with the concern.
It seems like your Outlook (OLK) instance is stuck in authentication with the Exchange Online (EXOL).
IF it is stuck in loading profiles, I'd suggest below configuration then re-open again OLK.
Office apps should be enable for modern auth:
Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Add DWORD:
"EnableADAL"= 1
OLK should be force in using modern auth:
Recommend that users force Outlook to use Modern Authentication. To do that, set the DWORD value of the following registry key to 1.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover
EXOL should be using modern auth:
- To enable modern authentication, go to the admin center at https://admin.microsoft.com.
- Choose Settings > Services & add-ins and then choose Modern authentication from the list.
- Check the Enable modern authentication box in the Modern authentication panel.
Polite as usual,
BFN
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Thanks for the reply
I am not really sure what I did but after I went to apps/programs and selected Modify Office 2019 it seems to be working.
James