can't change personal information on IMAP account

[markgale110]

Hi,

I'm adding a 123-reg email account to Outlook but can't change the Full Name in Personal Information. The section is greyed out.

I would like it to display my name rather than my email address when I email people.

I've updated it in 123's webmail and when i send an email from the online web portal it sends with my Name rather than email address but not from Outlook.

Is that possible?

any help appreciated! 

Thanks,

Mark

[#2]

I'm running Outlook 16.54

when setting up on my wife's computer which is running 16.51 it's possible to make the edit.

[#3]

@markgale110 

for anyone else looking to solve the same issue i saw a workaround on another site. 

delete the account and re-add it but don't check the box that says Sync With Microsoft Cloud.