Forum Discussion
Account Recovery Not Working
I recently lost access to my email and my recovery email, and the phones on both accounts are both old phone numbers I have changed. I know some of my old passwords and other information which can be used to identify the owner of the account i'm trying to get back, but every time that I complete the account recovery form which is a form that asks for one's full name, past passwords, Skype names, and things of that sort. I have never gotten an email from Microsoft Outlook about whether if the account recovery was successful. Is there something I am doing wrong? The email I am trying to recover is a Hotmail email
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Same thing happened to me. My recovery email for my main account was also a microsoft. i created it just to use as a recovery email, for my main one. now they deleted it and it won't let me create it back. i know exactly what it is. my main account has purchases on it every time i leave the state. i cant access my account anymore it tells me to verify with the microsoft account that no longer exists.
