Editor's note 9/18/24 - Added a note at the end to specify that in order for Copilot to work in classic Outlook, the user needs a Copilot license and the Autodiscover V2 service.
Last Ignite we showed our plans for Copilot in Outlook and how the new Outlook for Windows would get the most recent features first.
We also know that our customers still rely on the classic version of Outlook for a lot of their work and to improve their Copilot experience we have been rolling out Copilot features into classic Outlook over the last few months.
For future Copilot features, we will continue to release first in the new Outlook for Windows and web, with Mac and mobile fast following, and classic releasing between 3 and 12 months after the first roll out.
Copilot in classic Outlook for Windows is already available for most customers in Current Channel or Monthly Enterprise Channel.
Available features include:
Summarize by Copilot Imagine sending an email, taking a short break and coming back to a very active thread with multiple replies. You could scroll back to the first response and start reading or Copilot can quickly summarize the thread for you, so you can catch up on what happened in with a few bullet points in minutes. Copilot even points out where it got the information so you can get more details if needed. To access summarize, select the “Summarize” button on the top right of the reading pane after you open a message. This feature is available in build 16.0.17028.10000 in Current Channel and Monthly Enterprise Channel.
Image of classic Outlook for Windows showing the message list and an open email thread
Summarize in classic Outlook for Windows
Coaching by Copilot An additional set of eyes on an important email you are writing can help you make sure you are communicating the right ideas. When busy schedules and due dates mix up, coaching by Copilot can be that set of extra eyes and provide suggestions to help you communicate your ideas with the right tone, clarity, and make sure the reader sentiment is the intended. To get coaching, once you have drafted a message, select the Copilot icon in the ribbon and then “Coaching by Copilot”. Available in build 16.0.17231.20182 in Current Channel and Monthly Enterprise Channel.
Image of a compose window in classic Outlook showing how coaching by Copilot appears in the UI
Coaching by Copilot in classic Outlook for Windows
Draft with Copilot helps you easily draft emails starting from a prompt. To start a draft, select “New Email” or reply to a message, then select the Copilot icon in the ribbon, and choose “Draft with Copilot” – When you enter the prompt you can also adjust the length and tone before it is drafted. Draft with Copilot is available in build 16.0.17425.20174 in Current Channel and Monthly Enterprise Channel.
Tone and length can be adjusted when drafting with Copilot
Once the message is drafted, you can also adjust it with further instructions to Copilot.
Starting in June, Copilot for Microsoft 365 chat experience (Microsoft 365 Roadmap ID 388753) is coming to classic Outlook for Windows. Copilot in Outlook allows you to draft emails, ask questions, summarize multiple email conversations, and connect across your enterprise data including chats, documents, meetings, and emails without leaving Outlook. This feature will start rolling out for classic Outlook for Windows in June for Current Channel and August for Monthly Enterprise Channel, when it’s rolled out it will be pinned by default on the left app bar.
Copilot can be accessed in classic Outlook on the left app bar
We understand that classic Outlook is an important tool for many people, and we hope to bring more Copilot features into classic Outlook. While each platform has its own dev time, we expect that key Copilot features that come to new Outlook for Windows, web, mobile, and Mac will also come to classic Outlook within a reasonable follow-up timeline depending on the feature.
We always enjoy reading your feedback and comments, please leave us your thoughts in the comments.
Gabriel_ValdezThis isn't working anymore. I have a M365 Copilot license with my company and confirming Autdiscover V2 is not disabled, it's not working. I can manually add Copilot to the ribbon, but it's grayed out. Is there anything to try? Has something changed since your post? Advice is appreciated!
jhlmb According to the FAQ on Copilot in Outlook, it only works with Exchange email accounts. I have exactly the same problem as you and I put it down to the fact that my mail server is not a Microsoft server.
Some people already mentioned this but in order for Copilot in classic Outlook to work, you need to have a Copilot license and Autodiscover V2 service. The Autodiscover V2 service is disabled if the DisableAutodiscoverV2Service registry entry exists under the Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover subkey, and the DWORD value of the DisableAutodiscoverV2Service entry is 1.
I have the same issue as jhlmb. (Running Outlook for Desktop Version 2409 Build 16.0.18025.20030)
I've tried all of the suggestions here to get Copilot to show itself in Outlook to no avail. It works great in Word, Excel, and Power Point, but not Outlook.
maximedelarue - autodiscover for shared mailboxes is working fine with Outlook Classic (Apps for Enterprise, monthly enterprise and current) after the removal of this registry entry. Running Exchange 2019 Hybrid, where all user and shared mailboxes are in Exchange Online.
This settings also affects the Scheduling Poll feature (replacement for FindTime) - it never worked when DisableAutodiscoverV2Service was set.
For everyone who has the same issue (Copilot not showing up in Outlook Classic, despite having a license) - check if you have the following registry setting enabled:
Remove DisableAutodiscoverV2Service from registry while Outlook is closed, start Outlook, update the license (Files - Account - Update License) and restart Outlook.
This solved it for us. Took me quite a while to find this.
jhlmb, I have recently created a support case, it is still open. Few new Copilot for M365 users don't get Copilot for M365 activated in classic Outlook (btw sometimes Word on the desktop, while in the other O365 products it is available!). What usually solves it, is to force update license. Reason to create the support case for me is, because it's not an isolated incident, and this time force update license didn't helpt right away but after a few days it resolved 'itself' automagically.
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Summarize, coaching, draft, and chat with Copilot are available in classic Outlook
\n
","body":"
Editor's note 9/18/24 - Added a note at the end to specify that in order for Copilot to work in classic Outlook, the user needs a Copilot license and the Autodiscover V2 service.
\n
\n
Last Ignite we showed our plans for Copilot in Outlook and how the new Outlook for Windows would get the most recent features first.
\n
We also know that our customers still rely on the classic version of Outlook for a lot of their work and to improve their Copilot experience we have been rolling out Copilot features into classic Outlook over the last few months.
\n
\n
For future Copilot features, we will continue to release first in the new Outlook for Windows and web, with Mac and mobile fast following, and classic releasing between 3 and 12 months after the first roll out.
\n
\n
Copilot in classic Outlook for Windows is already available for most customers in Current Channel or Monthly Enterprise Channel.
\n
Available features include:
\n
\n
Summarize by Copilot Imagine sending an email, taking a short break and coming back to a very active thread with multiple replies. You could scroll back to the first response and start reading or Copilot can quickly summarize the thread for you, so you can catch up on what happened in with a few bullet points in minutes. Copilot even points out where it got the information so you can get more details if needed. To access summarize, select the “Summarize” button on the top right of the reading pane after you open a message. This feature is available in build 16.0.17028.10000 in Current Channel and Monthly Enterprise Channel.
\n
Image of classic Outlook for Windows showing the message list and an open email thread
\n
Summarize in classic Outlook for Windows
\n
\n
Coaching by Copilot An additional set of eyes on an important email you are writing can help you make sure you are communicating the right ideas. When busy schedules and due dates mix up, coaching by Copilot can be that set of extra eyes and provide suggestions to help you communicate your ideas with the right tone, clarity, and make sure the reader sentiment is the intended. To get coaching, once you have drafted a message, select the Copilot icon in the ribbon and then “Coaching by Copilot”. Available in build 16.0.17231.20182 in Current Channel and Monthly Enterprise Channel.
\n
\n
Image of a compose window in classic Outlook showing how coaching by Copilot appears in the UI
\n
Coaching by Copilot in classic Outlook for Windows
\n
\n
Draft with Copilot helps you easily draft emails starting from a prompt. To start a draft, select “New Email” or reply to a message, then select the Copilot icon in the ribbon, and choose “Draft with Copilot” – When you enter the prompt you can also adjust the length and tone before it is drafted. Draft with Copilot is available in build 16.0.17425.20174 in Current Channel and Monthly Enterprise Channel.
\n
\n
\n
Tone and length can be adjusted when drafting with Copilot
\n
\n
Once the message is drafted, you can also adjust it with further instructions to Copilot.
\n
\n
\n
Starting in June, Copilot for Microsoft 365 chat experience (Microsoft 365 Roadmap ID 388753) is coming to classic Outlook for Windows. Copilot in Outlook allows you to draft emails, ask questions, summarize multiple email conversations, and connect across your enterprise data including chats, documents, meetings, and emails without leaving Outlook. This feature will start rolling out for classic Outlook for Windows in June for Current Channel and August for Monthly Enterprise Channel, when it’s rolled out it will be pinned by default on the left app bar.
\n
\n
\n
Copilot can be accessed in classic Outlook on the left app bar
We understand that classic Outlook is an important tool for many people, and we hope to bring more Copilot features into classic Outlook. While each platform has its own dev time, we expect that key Copilot features that come to new Outlook for Windows, web, mobile, and Mac will also come to classic Outlook within a reasonable follow-up timeline depending on the feature.
\n
\n
We always enjoy reading your feedback and comments, please leave us your thoughts in the comments.
\n
Thanks!
\n
\n
\n
","body@stringLength":"8156","rawBody":"
Editor's note 9/18/24 - Added a note at the end to specify that in order for Copilot to work in classic Outlook, the user needs a Copilot license and the Autodiscover V2 service.
\n
\n
Last Ignite we showed our plans for Copilot in Outlook and how the new Outlook for Windows would get the most recent features first.
\n
We also know that our customers still rely on the classic version of Outlook for a lot of their work and to improve their Copilot experience we have been rolling out Copilot features into classic Outlook over the last few months.
\n
\n
For future Copilot features, we will continue to release first in the new Outlook for Windows and web, with Mac and mobile fast following, and classic releasing between 3 and 12 months after the first roll out.
\n
\n
Copilot in classic Outlook for Windows is already available for most customers in Current Channel or Monthly Enterprise Channel.
\n
Available features include:
\n
\n
Summarize by Copilot Imagine sending an email, taking a short break and coming back to a very active thread with multiple replies. You could scroll back to the first response and start reading or Copilot can quickly summarize the thread for you, so you can catch up on what happened in with a few bullet points in minutes. Copilot even points out where it got the information so you can get more details if needed. To access summarize, select the “Summarize” button on the top right of the reading pane after you open a message. This feature is available in build 16.0.17028.10000 in Current Channel and Monthly Enterprise Channel.
\n
Image of classic Outlook for Windows showing the message list and an open email thread
\n
Summarize in classic Outlook for Windows
\n
\n
Coaching by Copilot An additional set of eyes on an important email you are writing can help you make sure you are communicating the right ideas. When busy schedules and due dates mix up, coaching by Copilot can be that set of extra eyes and provide suggestions to help you communicate your ideas with the right tone, clarity, and make sure the reader sentiment is the intended. To get coaching, once you have drafted a message, select the Copilot icon in the ribbon and then “Coaching by Copilot”. Available in build 16.0.17231.20182 in Current Channel and Monthly Enterprise Channel.
\n
\n
Image of a compose window in classic Outlook showing how coaching by Copilot appears in the UI
\n
Coaching by Copilot in classic Outlook for Windows
\n
\n
Draft with Copilot helps you easily draft emails starting from a prompt. To start a draft, select “New Email” or reply to a message, then select the Copilot icon in the ribbon, and choose “Draft with Copilot” – When you enter the prompt you can also adjust the length and tone before it is drafted. Draft with Copilot is available in build 16.0.17425.20174 in Current Channel and Monthly Enterprise Channel.
\n
\n
\n
Tone and length can be adjusted when drafting with Copilot
\n
\n
Once the message is drafted, you can also adjust it with further instructions to Copilot.
\n
\n
\n
Starting in June, Copilot for Microsoft 365 chat experience (Microsoft 365 Roadmap ID 388753) is coming to classic Outlook for Windows. Copilot in Outlook allows you to draft emails, ask questions, summarize multiple email conversations, and connect across your enterprise data including chats, documents, meetings, and emails without leaving Outlook. This feature will start rolling out for classic Outlook for Windows in June for Current Channel and August for Monthly Enterprise Channel, when it’s rolled out it will be pinned by default on the left app bar.
\n
\n
\n
Copilot can be accessed in classic Outlook on the left app bar
We understand that classic Outlook is an important tool for many people, and we hope to bring more Copilot features into classic Outlook. While each platform has its own dev time, we expect that key Copilot features that come to new Outlook for Windows, web, mobile, and Mac will also come to classic Outlook within a reasonable follow-up timeline depending on the feature.
\n
\n
We always enjoy reading your feedback and comments, please leave us your thoughts in the comments.
\n
Thanks!
\n
\n
\n
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Summarize, coaching, draft, and chat with Copilot are available in classic Outlook
\n
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Copilot is now available in classic Outlook for Windows","moderationData":{"__ref":"ModerationData:moderation_data:4389646"},"body":"
Gabriel_ValdezThis isn't working anymore. I have a M365 Copilot license with my company and confirming Autdiscover V2 is not disabled, it's not working. I can manually add Copilot to the ribbon, but it's grayed out. Is there anything to try? Has something changed since your post? Advice is appreciated!
TIA!
M
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How do I turn Copilot off in M365 and in Outlook in particular?
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RafaG320 Thanks! That did the trick. I added a dummy Exchange email account and Copilot appeared. We use non-Microsoft legacy email servers.
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jhlmb According to the FAQ on Copilot in Outlook, it only works with Exchange email accounts. I have exactly the same problem as you and I put it down to the fact that my mail server is not a Microsoft server.
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Some people already mentioned this but in order for Copilot in classic Outlook to work, you need to have a Copilot license and Autodiscover V2 service. The Autodiscover V2 service is disabled if the DisableAutodiscoverV2Service registry entry exists under the Computer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\AutoDiscover subkey, and the DWORD value of the DisableAutodiscoverV2Service entry is 1.
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I have the same issue as jhlmb. (Running Outlook for Desktop Version 2409 Build 16.0.18025.20030)
I've tried all of the suggestions here to get Copilot to show itself in Outlook to no avail. It works great in Word, Excel, and Power Point, but not Outlook.
Is anyone else having similar issues?
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maximedelarue - autodiscover for shared mailboxes is working fine with Outlook Classic (Apps for Enterprise, monthly enterprise and current) after the removal of this registry entry. Running Exchange 2019 Hybrid, where all user and shared mailboxes are in Exchange Online.
This settings also affects the Scheduling Poll feature (replacement for FindTime) - it never worked when DisableAutodiscoverV2Service was set.
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jhlmbthis means no more autodiscover for shared mailboxes if you want to use Copilot in Outlook Classic?
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For everyone who has the same issue (Copilot not showing up in Outlook Classic, despite having a license) - check if you have the following registry setting enabled:
Remove DisableAutodiscoverV2Service from registry while Outlook is closed, start Outlook, update the license (Files - Account - Update License) and restart Outlook.
This solved it for us. Took me quite a while to find this.
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jhlmb, I have recently created a support case, it is still open. Few new Copilot for M365 users don't get Copilot for M365 activated in classic Outlook (btw sometimes Word on the desktop, while in the other O365 products it is available!). What usually solves it, is to force update license. Reason to create the support case for me is, because it's not an isolated incident, and this time force update license didn't helpt right away but after a few days it resolved 'itself' automagically.
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