I cannot install OneDrive on a MAC.Error message: "Your OneDrive folder can't be created in the location you selected. Try a different location. Make sure that the location isn't on a removable drive, or on a disk that has a case-sensitive format."I tried with different folders, but the same error message appears. I uninstalled OneDrive, deleted all OneDrive files at the related locations and installed it again.

BarneyRubble-AMX I tried a bunch of the stuff above, but resetting OneDrive using the ResetOneDriveApp.command script is what finally worked for me: Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process.Copied from:https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c See also:https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-create-onedrive-folder-on-my-new-mac/b2a5ce01-911d-4344-8959-b3b34cd15b84

viktorv Thanks. I'm glad that worked. I have tried that as well but with no luck. I will try again.

jcrows That looks very reasonable. Last week my OneDrive just started populating on its own. It was after a Safari update so I suspect for my system it was something Apple did that stopped it and then corrected it. Oh well. It is working fine now. Thanks to all for your thoughts and ideas. Jack

Yes this solution worked for me.

Unable to set up OneDrive on a MAC | Microsoft Community Hub

20 Replies

adjwilley
Copper Contributor
Jun 08, 2024
I uninstalled, deleted every hidden OneDrive folder I could find (there were a lot), restarted, reinstalled, and that still didn't fix the issue. What finally did fix the issue was running the "reset onedrive" script described in the following Microsoft Support document.

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c
- MikePoooo
  Copper Contributor
  May 27, 2025
  This worked great for me thank you. I have been struggling for hours
- ggttttll
  Copper Contributor
  May 21, 2025
  worked for me!!!!!thx!
lillygamer75
Copper Contributor
Feb 19, 2023
Unfortunately, after following all of the steps indicated on here, it's still not working for me. I'm trying it on a Personal account as well as an Exchange account. It didn't work on either one of them. Can anyone help, or perhaps can Microsoft actually address this issue?
- crownmountain
  Copper Contributor
  Aug 03, 2023
  Deleting Cloud storage folder AND run the reset credentials command as described above worked for me
  - DecksStudio
    Copper Contributor
    Sep 08, 2023
    crownmountain - this worked for me too, many thanks!
BarneyRubble-AMX
Copper Contributor
Mar 26, 2022
AtanasM I recently rebuilt my iMac and have the same problem. The OS X drive is not case sensitive nor is removable. I've uninstalled and installed. OneDrive a couple of times. Very frustrating. I have my OneDrive on my MBP with no issues. Hope we can get some help soon.

Jack
- viktorv
  Copper Contributor
  Apr 07, 2022
  BarneyRubble-AMX
  I have the samen problem and tried the same steps.
  OneDrive used to work on this MBP, but under the intel client it had a memory leak. So I tried to upgrade to the Apple Silicon version, but now it's doesn't install at all
  - viktorv
    Copper Contributor
    Apr 08, 2022
    I just solved it for me:
    I searched for all one drive related files on my harddrive and removed them from my system. I found an instance at users/%name/library/cloudstorage (is hidden) and removed that one also.
    After this one drive installed and is synchronizing at this moment
    
    viktorv

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Unable to set up OneDrive on a MAC