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AtanasM's avatar
AtanasM
Iron Contributor
Mar 21, 2022

Unable to set up OneDrive on a MAC

I cannot install OneDrive on a MAC. Error message: "Your OneDrive folder can't be created in the location you selected. Try a different location. Make sure that the location isn't on a removable dri...
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viktorv's avatar
viktorv
Copper Contributor
Apr 07, 2022

BarneyRubble-AMX 

I have the samen problem and tried the same steps. 

OneDrive used to work on this MBP, but under the intel client it had a memory leak. So I tried to upgrade to the Apple Silicon version, but now it's doesn't install at all

viktorv's avatar
viktorv
Copper Contributor
Apr 08, 2022

I just solved it for me:
I searched for all one drive related files on my harddrive and removed them from my system. I found an instance at users/%name/library/cloudstorage (is hidden) and removed that one also.

After this one drive installed and is synchronizing at this moment

 

viktorv 

  • rickyisbell's avatar
    rickyisbell
    Copper Contributor
    Apr 26, 2022

    viktorv Just wanted to let all know that this worked for me. You must delete the entire cloud storage folder and then run OneDrive again.

    • BarneyRubble-AMX's avatar
      BarneyRubble-AMX
      Copper Contributor
      Apr 26, 2022
      Tried twice, no joy. Even used an app to remove all of OneDrive (Nektony App Cleaner & Uninstaller) and the CloudStorage folder twice. No joy. Will try to boot into Safe mode and try again.
      • jcrows's avatar
        jcrows
        Copper Contributor
        Aug 31, 2022

        BarneyRubble-AMX 

        I tried a bunch of the stuff above, but resetting OneDrive using the ResetOneDriveApp.command script is what finally worked for me:

         

        • Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)

        • Find OneDrive in your Applications folder.

        • Right-click OneDrive and select Show Package Contents.

        • Browse to the Contents > Resources folder.

        • Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

        • Start OneDrive and finish the setup process.

        Copied from:

        https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

         

        See also:

        https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-create-onedrive-folder-on-my-new-mac/b2a5ce01-911d-4344-8959-b3b34cd15b84

         

         

  • BarneyRubble-AMX's avatar
    BarneyRubble-AMX
    Copper Contributor
    Apr 12, 2022

    viktorv Thanks.  I'm glad that worked.  I have tried that as well but with no luck.  I will try again.  

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